Have been dealing with lack of consistent internet service for more than a month. Several visits from technicians. Several waits on hold. To receive credit for service not received told to call billing office. Each time placed on hold for 45 minutes and then when transferred to "a manager" disconnected. No call back. Has anyone else experienced such poor service in trying to resolve a Verizon problem recently? Are there phone numbers to call or email address to send to that go directly to people who are charged with trying not to lose long-term customers?
Yes, we all have, constantly and conviently get "disconnected" when calling with problems. It is why verizon has one of the LOWEST rated customer service ratings.
10-22-2017 07:57 PM
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
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