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Help! I can't upgrade online...

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Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎12-01-2008

Help! I can't upgrade online...

Message 1 of 46
(8,590 Views)

Like others who have posted here, I can't get to the Upgrade & Renewal Center at Verizon Central.  I always get the message:

 

We're sorry.
We are experiencing a temporary problem and can't continue your order at this time.

Please try again later.


Or, if you need immediate assistance, you can call your Verizon local business office.

 

It's been like this whenever I've checked over the last several months.  How do people get this fixed?

 

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Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎12-01-2008

Re: Help! I can't upgrade online...

Message 3 of 46
(8,522 Views)

Just want to offer praise where it's due to Verizon support personnel.

 

Within a day of Anthony's forum response, I received a phone message from Verizon requesting info about my problem, followed-up by further private messages from Adam at Verizon, as well as email contacts.  They apparently were able to tweak my account settings and I now have access to the Upgrade Center.

 

Thank you Verizon!

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45 REPLIES 45
Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Help! I can't upgrade online...

Message 2 of 46
(8,565 Views)

Sorry to hear about your troubles. I have sent you a private message to get more information.

 

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

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Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎12-01-2008

Re: Help! I can't upgrade online...

Message 3 of 46
(8,523 Views)

Just want to offer praise where it's due to Verizon support personnel.

 

Within a day of Anthony's forum response, I received a phone message from Verizon requesting info about my problem, followed-up by further private messages from Adam at Verizon, as well as email contacts.  They apparently were able to tweak my account settings and I now have access to the Upgrade Center.

 

Thank you Verizon!

View solution in original post

jimbo15
Contributor
Contributor
Posts: 4
Registered: ‎01-08-2012

Re: Help! I can't upgrade online...

Message 4 of 46
(8,390 Views)

 

 

I see someone else had their account setting modified to fix the problem.

 

I have the same problem, I have tried to upgrade on-line and get the same message :

We're sorry. We are experiencing a temporary problem and can't continue your order at this time. Please try again later.

 

Or, if you need immediate assistance, you can call your Verizon local business office.

 

Is it possible to "Tweak" my account settings as one other user had done?

MikesPontiac
Contributor
Contributor
Posts: 2
Registered: ‎01-13-2012

Re: Help! I can't upgrade online...

Message 5 of 46
(8,362 Views)

At least I'm not the only one having this issue. Been trying for months. Help? Smiley Indifferent

MaynardL
Contributor
Contributor
Posts: 1
Registered: ‎01-23-2012

Re: Help! I can't upgrade online...

Message 6 of 46
(8,309 Views)

I've got the same problem and haven't found a solution.  Can someone help me? Please!

dgwhite01
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎11-26-2011

Re: Help! I can't upgrade online...

Message 7 of 46
(8,300 Views)

lucky you. They didn't help me much. Just transferred me to different departments hahaha

namnamk
Contributor
Contributor
Posts: 2
Registered: ‎01-28-2012

Re: Help! I can't upgrade online...

Message 8 of 46
(8,228 Views)

I am having the same problem... cant upgrade online..:( please help..

ryahya
Contributor
Contributor
Posts: 1
Registered: ‎06-07-2012

Re: Help! I can't upgrade online...

Message 9 of 46
(7,967 Views)

Ca you please assis me to because I'm also getting te same error.

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Help! I can't upgrade online...

Message 10 of 46
(7,950 Views)

Hello ryahya

 

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

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