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Help! I can't upgrade online...

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Nickel Contributor
Nickel Contributor
Posts: 34
Registered: ‎12-14-2008

Re: Help! I can't upgrade online...

Message 11 of 46
(2,631 Views)

I'm having the same issue today. Since the new speed tiers were active I checked the upgrade center two to three times a week with no issue. Now today, when I finally decide to pull the trigger on the 150/65 internet tier, the upgrade center isn't working for me.

Contributor
Contributor
Posts: 4
Registered: ‎03-11-2010

Re: Help! I can't upgrade online...

Message 12 of 46
(2,606 Views)

I'd like to add I've been having the same problem for months now too. I've made repeated calls and online chats to various departments and not gotten anywhere. In fact, I've been told outright lies and other things, and had my service screwed up worse! (lost a box discount that should have been 'lifetime') and I don't want another person touching the stuff until I can get my hands on my account again. I renewed 2 years ago no problem but now I'm being told I can't and it's getting frustrating to say the least.

Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Help! I can't upgrade online...

Message 13 of 46
(2,603 Views)

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

Contributor
Contributor
Posts: 1
Registered: ‎07-28-2012

Re: Help! I can't upgrade online...

Message 14 of 46
(2,569 Views)

can someone  just post how to get through to upgrade and renewal online

Contributor
Contributor
Posts: 1
Registered: ‎08-03-2012

Re: Help! I can't upgrade online...

Message 15 of 46
(2,521 Views)

I'm having the same problem. I've tried changing browsers, deleting cookies, and disabling popup blockers, but I still get the same message. Any would help would be appreciated. Thanks!

Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Help! I can't upgrade online...

Message 16 of 46
(2,519 Views)

Thanks for letting us know, pmatt. Someone will be in touch with you as well.

Contributor
Contributor
Posts: 2
Registered: ‎08-20-2012

Re: Help! I can't upgrade online...

Message 17 of 46
(2,442 Views)

I'm having the same problem/issue:

 

We're sorry. 
We are experiencing a temporary problem and can't continue your order at this time. 

Please try again later.


Or, if you need immediate assistance, you can call your Verizon local business office.

 

It's not a "temporary problem."  It's a permanent problem.  Just call it what it is - that you really want us to call in so we can have a sales rep speak to us to try to upsell services instead of us having the ability to self-serve online.

 

Frustrating.

 

 

 

Contributor
Contributor
Posts: 1
Registered: ‎08-23-2012

Re: Help! I can't upgrade online...

Message 18 of 46
(2,401 Views)

I am having the same problem. Please help!!!

Contributor
Contributor
Posts: 1
Registered: ‎09-08-2012

Re: Help! I can't upgrade online...

Message 19 of 46
(2,288 Views)

I've had this problem everytime I've tried to upgrade now. May I please also receive some of this secretive help. 

Contributor
Contributor
Posts: 1
Registered: ‎09-18-2012

Re: Help! I can't upgrade online...

Message 20 of 46
(2,228 Views)

I am also having the same problem with trying to access the upgrade center.  Can someone please help me as well?

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