I need help with this too, but my upgrade problem is not just online. I received a message that I cannot upgrade service online and I should call. I call and the service rep is unable to make any changes to my account either. The Verizon rep's own system is telling them that they are unable to make any changes to my account. I've spoken to 5 reps over 3 months and each one has said, "I've never seen this before." They all promise to get to the bottom of this never before seen problem, and I never hear from them again. I am beyond frustrated. Help!!!
This is what's happening with me also- with no follow- up on Verizon's part in over a month/ 4-5 calls! Something obviously terribly wrong with their system!
Still can't upgrade online or by phone! Now when I try to upgrade online it says I have a pending order. I DON'T HAVE A PENDING ORDER! When I call customer service I get the same runaround about how they are getting a message that they can't change my service. Why can't Verizon figure this out? I am tired of being held hostage by Verizon!
Sorry you are having difficulty. An agent with access to your account will reach out to you directly (by email, private message in the Forums and/or the billing telephone number on your Verizon account) for more information or to help you resolve your issue.
We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you. Tonya C.
I received a phone call from a Verizon rep who said that the incorrect pending order message I'm receiving when I try and upgrade online has been resolved. Well, it has not. I am still being told that I have a pending order. Oh, and I still can't upgrade over the phone either. Is there no one at Verizon who can fix this? Beyond absurd.
Online upgrade & renewal center is still telling me I have a pending order when, in fact, I don't. Hmm... a tech company that can't fix a glitch in their system. Epic fail!
Still can't upgrade online (still says I have a non-existant pending order) and cannot upgrade over the phone. Verizon doesn't even pretend to care anymore. Come on Verizon. Why can't you fix this? Is your IT department that incompetent?
I am having same problem. I am being bounced around from one customer support person to the other and no one says they can help me. they keep telling me that it must be a site issue and they are working on it. As I can see other people are having same problem and I have had this going on for months. How can it be fixed so I can access the upgrade/renewal center?