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Horrible customer service

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Cableiscut
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Contributor
Posts: 2
Registered: ‎03-11-2018

Horrible customer service

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 I called Thursday and set up an appointment for yesterday to repair a cable that has been cut. No one showed. They rescheduled for us today between 1-3, still no one showed. They pushed it to 10:15 pm and honestly, at this point I doubt they are coming. I am on the verge of cancelling and switching to Xfinity. I understand things are difficult because of the storm but the lack of communication is what gets me. This is atrocious.

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LawrenceC
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Posts: 10,590
Registered: ‎03-18-2013

Re: Horrible customer service

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This issue has been escalated to a Verizon agent.

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