How Do I Get Rid of a Virus?

[Jaye]

Hello, I'm Jaye and I'm new to verizon's new services.  I use to be a verizon customer back in the days when all there was was the phone and phone bill.  LOL!  

Here is my dilemna.  My Verizon Internet Security Suite found a virus.  I look into quarantined and its not there.  The virus keeps showing everytime I use the virus scanner.  It's in the log like 4 times now plus the one before I cleared the log. 

This is what shows up on my log:

File Name                                                                                          

65151EA5-00000003.eml     

Virus

Trojan-Spy.HTML.Fraud.gen  

Action   

Quarantined     

Date

2/21/2008   9:43:07 PM (Last Scan Date)

Why can't I find this under quarantine?  I would like to delete or the file that has it after I get it into quarantine.  Or can it be disinfected?  And what is disinfecting?

I would appreciate it if anyone has any ideas on how I can deal with this problem.  I hadn't gone to tech support but if I have to after trying to deal with this w/o them first I will.

Thank you and have a wonderfully Happy and Blessed Christmas, Channukah, Kwaanza, Yuletide, etc.....  🙂   ~Jaye

Message Edited by Jaye on 12-23-2008 08:20 AM

[CharlesH · Accepted solution]

The file might be hidden, you should be able to find the file easily when you do a windows search for 65151EA5-00000003.eml

Find it and destroy it, assuming it isnt an important file!

[Jaye]

OMG!  I luv U!  I will definitely try your suggestion.  Thanks and Happy New Year.  Good things R to come!    ~Jaye

[Jaye]

I found the file and deleted it.  Then I emptied the recycle bin. I found out from reading the faq's that it may come up later and the answer was to turn off the system restore.  I didn't like that idea.  I'll see if the virus comes back first.  Thanks for advice.  It worked perfectly.