12-29-2012 09:00 AM - edited 12-29-2012 09:13 AM
... Did you have any success escalating your issue to someone who can actually help? ...
There are many volunteers here who would like to offer ideas and assistance. However all too often the issue just disappears into the vapor. The original user who had the issue does not follow up on the forums, and other users with the same or similar problems are never informed if, how, or when the issue was resolved.
I have encountered several users recently who have done a great job of follow up and clarification, and everyone seemed to have benefited from their input. However it would be a very good idea if all users who are interested enough to take the time to state their problems would make a strong effort to inform others of the outcome.
12-30-2012 03:36 AM
Call Verizon 800 number and when you get a representative on the phone ask to speak to someone in the "Customer Retention Department." It works for me as these people's job is not to lose you as a customer. Good Luck!!!
03-19-2016 08:27 AM
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