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How do I escalate this to someone who actually cares and can fix the problem?

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armond_in_nj
Gold Contributor IV
Gold Contributor IV
Posts: 1,416
Registered: ‎04-10-2012

How Do We Find Out What Happened?

Message 11 of 13
(1,238 Views)

@pocustomer wrote:

... Did you have any success escalating your issue to someone who can actually help? ...


Good question.

 

There are many volunteers here who would like to offer ideas and assistance.  However all too often the issue just disappears into the vapor.  The original user who had the issue does not follow up on the forums, and other users with the same or similar problems are never informed if, how, or when the issue was resolved.

 

I have encountered several users recently who have done a great job of follow up and clarification, and everyone seemed to have benefited from their input.  However it would be a very good idea if all users who are interested enough to take the time to state their problems would make a strong effort to inform others of the outcome.

topdog
Silver Contributor IV
Silver Contributor IV
Posts: 588
Registered: ‎12-22-2009

Re: How do I escalate this to someone who actually cares and can fix the problem?

Message 12 of 13
(1,213 Views)

Call Verizon 800 number and when you get a representative on the phone ask to speak to someone in the "Customer Retention Department."  It works for me as these people's job is not to lose you as a customer.  Good Luck!!!

LawrenceC
Moderator Moderator
Moderator
Posts: 11,093
Registered: ‎03-18-2013

Re: How do I escalate this to someone who actually cares and can fix the problem?

Message 13 of 13
(546 Views)

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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