We have tried, without success, over the last 9 months, to stop Verizon from using so many trees to send us redundant bills in four separate billing envelopes each and every month. The customer service reps keep assuring us that this will be taken care of and we'll only get one bill in one envelope. They tell us it will take up to two billing cycles for this to take effect -- we have been told this THREE times now!! It's just extremely frustrating to try and enact an eco-friendly change in their billing behaviors and be totally ignored. It's also quite annoying that the customer service reps keep telling us that they'll CHANGE this behavior and it never changes. Again, four envelopes (only one of which we need to pay our bill) arrived in the mail yesterday, three billing cycles after the last time one of Verizon's employees told us this wouldn't happen. Have any other customers tried (in vain) to get this rectified?
I also don't appreciate that the money I send Verizon is being used to churn out additional paper that is totally unnecessary plus they get to pay the postage on these redundant envelopes going through the mail as well. It's madness!!
Anyone from Verizon listening out there?
Really want to be eco-friendly, elect paperless billing.
I was just about to say the same thing tns. I just went paperless myself and that's the simplest. The paper bill is just a duplicate anyway of your bill that you can view on line.
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