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How do you get any response?

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dpjr
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎09-29-2009

How do you get any response?

Message 1 of 9
(8,685 Views)

Just how do you get any response from Verizon to get a problem fixed? I have had one of their green boxes laying in my front yard for some time now...been passed around through various service departments....and as always, it is someone else responsibility!!!!

 

So how do you get them to do their job?

 

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CharlesH
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 895
Registered: ‎12-01-2008

Re: How do you get any response?

Message 4 of 9
(8,536 Views)

If you are still having an issue please send me a Private Message with your name, billing telephone number, and a brief description of your problem.

-CharlesH

** Don't know how to send a Private Message? ** (To send a Private Message, Click on my name to the left, then click on "Send this user a private message" )

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8 REPLIES 8
Bob_Robertson
Silver Contributor III
Silver Contributor III
Posts: 497
Registered: ‎05-21-2009

Re: How do you get any response?

Message 2 of 9
(8,585 Views)

call tech support at 1 888 553 1555

 

they can send a ticket to the field... won't be instant, but someone should come out with in a week or so to fix it

---------------------------------------------------------------------------------------------------------------

Bob Robertson - Lighter Klepto - I steal lighters, not bandwith
smirshkahoven
Contributor
Contributor
Posts: 3
Registered: ‎10-07-2009

Re: How do you get any response?

Message 3 of 9
(8,531 Views)

I don't think it is possible to get customer service from Verizon.  It took me nine calls to get my last issue "resolved" and it was resolved incorrectly and in Verizons' favor.  After being on hold for half an hour today, only to be told they can't access my account for some reason ( I think the reason wasn't that I wans't adding services), I have decided not to pay my Verizon bills, now or in the future.  They can do what they wish, but they will get no money.  I am unemployed, but my house and car are paid for - they can't hurt my credit.

CharlesH
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 895
Registered: ‎12-01-2008

Re: How do you get any response?

Message 4 of 9
(8,537 Views)

If you are still having an issue please send me a Private Message with your name, billing telephone number, and a brief description of your problem.

-CharlesH

** Don't know how to send a Private Message? ** (To send a Private Message, Click on my name to the left, then click on "Send this user a private message" )

View solution in original post

dpjr
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎09-29-2009

Re: How do you get any response?

Message 5 of 9
(8,513 Views)

Thnaks...but I tried that one and went form one person to the next....machine after machine. Like I said, that led me to it's someone else's job.

prisaz
Platinum Contributor III
Platinum Contributor III
Posts: 6,820
Registered: ‎08-23-2008

Re: How do you get any response?

Message 6 of 9
(8,461 Views)

 


@dpjr wrote:

Thnaks...but I tried that one and went form one person to the next....machine after machine. Like I said, that led me to it's someone else's job.


 

Like Charles said. Send him a private message with your information. Follow his instrctions regarding how. There are many good Verizon employees here in these forums, and they are more then willing to help if you give them a chance. I have had a number of issues that were resolved by bugging the people here. So give them a chance.Smiley Wink

 

dpjr
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎09-29-2009

Re: How do you get any response?

Message 7 of 9
(8,454 Views)

I am trying to have patience...but this problem has persisted for some time. It has been a very frustrating experience. I realize that there are good people at Verizon. I have contacted Charles and gotten some calls from Verizon. However, I am still waiting for some action to be taken. Like I said, I will continue to have patience and hope this issue is resolved some time soon.

dpjr
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎09-29-2009

Re: How do you get any response?

Message 8 of 9
(8,429 Views)

Finally my problem has been solved. It is regrettable that it took so long to accomplish, however, the technician that solved my issue was courteous, and professional. It was quite ironic that he was a FIOS technician and solved the problem of a telephone equipment repair. So even though he did not have to do perform this service, he did not pass me off to another department. He took care of the problem. That is customer service and I appreciate it. I have finally found some dedicated Verizon employees who are willing to provide customer service and actually work to solve the issues of the customer. My hats off to all that were involved in solving my issue.

dpjr
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎09-29-2009

Re: How do you get any response?

Message 9 of 9
(8,425 Views)

I am still learning.

 

KUDO's to you Charles H for making it happen!

 

Thanks!

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