07-22-2013 07:15 PM
I don't know what is going on with Verizon as they are taking forever to send my refund check. Verizon owes me $87.86 and I still haven't received it after 7 months. I spoken to a couple customer reps and they pretty much keep on telling me "Keep on waiting. It will come soon.". Is this normal for Verizon to not give owed refund checks or make customers wait so long?
Can any customer representative help me out in this situation?
07-22-2013 08:32 PM
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
07-23-2013 12:07 PM
We see that one of our online representatives resolved your refund check issue over live chat. We'll go ahead and close your private support case for you. If you ever need anything else concerning your Verizon service, please reach out to us by making a public posting and we'll escalate your issue once again.
Thank you for your time,