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How to Reschedule Install?

How to Reschedule Install?

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Contributor wiztim
Contributor
Posts: 1
Registered: ‎05-17-2009
Message 1 of 5
(11,314 Views)
We're attempting to reschedule an install that is currently scheduled for Tuesday.  First we attempted to reschedule using the reschedule link on the verizon whatsnext site, but that didn't work, then the whatsnext site was down for hours, then the reschedule link was no longer there.  Attempted to call 888-553-1555 number, but the automated voice says we need to call back on monday.  Does anyone have any ideas?
4 REPLIES 4
Bronze Contributor II
Bronze Contributor II
Posts: 208
Registered: ‎08-10-2008
Message 2 of 5
(11,292 Views)
don't mean to sound flippant.  But i would call back on monday.  For something like that, I would want to speak with a real person.
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 895
Registered: ‎12-01-2008
Message 3 of 5
(11,276 Views)
If you are still looking for help on this, feel free to send me a private message about this.  I can do the reschedule for you assuming it is for Verizon FiOS.
Contributor tamika1977
Contributor
Posts: 37
Registered: ‎05-19-2009
Message 4 of 5
(11,254 Views)
hello you may contact  the customer service hotline to rescedule your appointment.  A new time and date maybe rescheduled  within the next 24-48 hours.
Copper Contributor shadowmind
Copper Contributor
Posts: 19
Registered: ‎05-18-2009
Message 5 of 5
(11,249 Views)
Not to beat the dead horse here but i would strongly agree and say call the 888-553-1555 number, even if you have to sit on hold its still going to be the easiest, or i would say even quicker still would be send charlesh the PM ive seen how he handles these issues and it is the most amazing service ive seen in a long time.
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