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How to file a Verizon complaint ?

Posts: 1
Registered: ‎10-28-2017

How to file a Verizon complaint ?

Message 1 of 2

Does anyone know how to file a written Verizon complaint ?  

I was on both a frustrating VERIZON CHAT and also a frusrtating live VERIZON CALL.   I asked about filing a Complaint and instead of hearing what I was upset about I was lectured about how I needed to "remember that everyone is human being".  When I asked to talk to a supervisor I was put in queue and told it may take some time.  When i asked for an email address to send my complaint to the Verizon Agent could NOT provide one and could NOT find one.  Eventually i just gave up and hung up.

Moderator Moderator
Posts: 11,090
Registered: ‎03-18-2013

Re: How to file a Verizon complaint ?

Message 2 of 2

Hi Burndad,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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