Hello my name is Steven. I have a internet outage and have the technician here fixing it. However when the internet was first installed the wiring was wrapped around my small pole that’s outside in front of my house. Due to weather conditions the wire snapped and pulled my pole/tube and now it’s damaged and hanging. You can clearly see in the picture that this Verizon cable was wrapped on my pole and got damaged due to the cable snapping off the other side of the street pole. The technician said he can fix the internet but he’s not gonna do anything about the pole. He said to call Verizon and make a claim. I’ve been a Verizon customer for years and it’s not right that my property is damaged due to the Verizon cables. Then not wanting to fix it. Principally it’s not right. Also taking the time and day to take off of work and losing a day's work, especially during these difficult times of Corona! Then to wait for technician for them to only solve half the problem! I am now waiting long to get in contact with a Verizon agent to help me. I’ve been on the phone for over an hour waiting to make a claim. I’m frustrated and upset!
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