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How to make a claim for my damaged property due to the verizon cables

Posts: 1
Registered: ‎09-17-2020

How to make a claim for my damaged property due to the verizon cables

Message 1 of 2
Hello my name is Steven. I have a internet outage and have the technician here fixing it. However when the internet was first installed the wiring was wrapped around my small pole that’s outside in front of my house. Due to weather conditions the wire snapped and pulled my pole/tube and now it’s damaged and hanging. You can clearly see in the picture that this Verizon cable was wrapped on my pole and got damaged due to the cable snapping off the other side of the street pole. The technician said he can fix the internet but he’s not gonna do anything about the pole. He said to call Verizon and make a claim. I’ve been a Verizon customer for years and it’s not right that my property is damaged due to the Verizon cables. Then not wanting to fix it. Principally it’s not right. Also taking the time and day to take off of work and losing a day's work, especially during these difficult times of Corona! Then to wait for technician for them to only solve half the problem! I am now waiting long to get in contact with a Verizon agent to help me. I’ve been on the phone for over an hour waiting to make a claim. I’m frustrated and upset!
verizon damage police.jpg
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Posts: 10,944
Registered: ‎03-18-2013

Re: How to make a claim for my damaged property due to the verizon cables

Message 2 of 2

Hi stevenz3591,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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