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How to redeem code to get Samsung Chromebook

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Contributor
Contributor
Posts: 1
Registered: ‎07-09-2018

How to redeem code to get Samsung Chromebook

Message 1 of 13
(6,730 Views)

Hi,

 

I received a code from Verizon to redeem $200 for Samsung products.

But I don't see how you are supposed to redeem.  There are no links on the page to add items to your cart.

 

This is the url you are supposed to use

https://www.samsung.com/us/shop/fios/

 

 

12 REPLIES 12
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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,843
Registered: ‎11-04-2008

Re: How to redeem code to get Samsung Chromebook

Message 2 of 13
(6,712 Views)

Scroll down to bottom of page.

There are all the different devices.

Click on Chrome Devices.

Go from there


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Contributor
Contributor
Posts: 4
Registered: ‎07-15-2018

Samsung Offer for new customer.

Message 3 of 13
(6,655 Views)

Hi! New customer. Bill is current, and has been on autopay since day 1. Got an email confirming the Samsung Offer for the chromebook 3. But the link goes to our log in at Verizon.com and the link is dead. It's Sunday and no one is responding to the phone system. I was able to chat with a tech support person and they confirmerd our bill is up to date. The offer was taken away for no reason, from our perspective, which isn't acceptable at all. Trying to get this resolved. Is anyone else having issues getting the promotion for new customers who qualified for the offer but could not claim it? - Chris

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,843
Registered: ‎11-04-2008

Re: Samsung Offer for new customer.

Message 4 of 13
(6,632 Views)

On Sundays, you can reach support via twitter @verizonsupport.

They are pretty responsive.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Contributor
Contributor
Posts: 1
Registered: ‎05-25-2018

Re: Samsung Offer for new customer.

Message 5 of 13
(6,565 Views)

I just passed 60 days and have not yet received anything about the chromebook. I have been on auto pay since day one

 

ANy idea when I can expect something?

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,843
Registered: ‎11-04-2008

Re: Samsung Offer for new customer.

Message 6 of 13
(6,558 Views)

This is pretty much a peer to peer support forum.

You will need to contact customer service for your question.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Contributor
Contributor
Posts: 1
Registered: ‎09-10-2018

Re: Samsung Offer for new customer.

Message 7 of 13
(6,027 Views)

im going to try contacting them for 16 days straight and no one seems to do anything except switch u back and forth thru every department

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Moderator Moderator
Moderator
Posts: 9,881
Registered: ‎03-18-2013

Re: Samsung Offer for new customer.

Message 8 of 13
(6,015 Views)

Hi Simplymarvelous,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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Contributor
Contributor
Posts: 1
Registered: ‎01-02-2019

Re: Samsung Offer for new customer.

Message 9 of 13
(4,958 Views)

LawrenceC, I have the same problem. Have been bounced around for a long time and do not want to give up on getting the offer I was promised when I signed up for service.

 

Thank you!

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Moderator Moderator
Moderator
Posts: 9,881
Registered: ‎03-18-2013

Re: Samsung Offer for new customer.

Message 10 of 13
(4,955 Views)

Hi neilN,

 

Please briefly descibe the promotional offer you recieved and the issue you are having.

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