I've been having the same issue. Received a link with no promo code to redeem my samsung offer. Every time I call someone is emailing the escalation team, but no one ever gets back to me. This has been going on for a month now. Please keep us posted if you hear anything, as will I
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.