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How to send an email to Verizon Fios customer support

How to send an email to Verizon Fios customer support

Contributor AABBCCDD
Posts: 2
Registered: ‎02-19-2016
Message 1 of 6


Is there a way to send an email to verizon customer support and get response back?  I was able to send email (via filling out a web form) and then receive/reply via email with them.  It was very helpful to resolve issues that can wait a few days instead of waiting 10s of mins over hold music on phone or chat connection.  I could not find an option to contact verizon customer service (especially the billing department) over email.  Thank you!

Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 2 of 6

Unfortunately there is no email. You need to call 1-800-verizon for assistance.

Contributor AABBCCDD
Posts: 2
Registered: ‎02-19-2016
Message 3 of 6

Hello,  Are you implying that Verizon expects every Fios customer to waste their time wading through menu choices and then sit listening to hold music until they get to speak to a customer service representative for an issue that can be conveyed more succintly by a couple of mins of typing?   The other alternative, the chat, unfotunately takes similar amount of wait time.  Making customers frustrated doesn't make much sense.  I hope some Verizon Fios senior customer service manager will read this and address the issue by providing customers an e-mail interface to communicate with Verizon Fios.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,767
Registered: ‎11-04-2008
Message 4 of 6

They also offer support via twitter.

Drop them a note @verizonsupport.

I have had good luck with doing it that way.

The process uses the dm function so you are not limited to 140 characters at a time.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Contributor mewise14
Posts: 1
Registered: ‎03-12-2018
Message 5 of 6

They just use the phone conatct to review your account and try to upsell and spend more money. THB I had way better customer service with Direct TV

Moderator Moderator
Posts: 9,381
Registered: ‎03-18-2013
Message 6 of 6

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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