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How to send an email to Verizon Fios customer support

How to send an email to Verizon Fios customer support

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Contributor AABBCCDD
Contributor
Posts: 2
Registered: ‎02-19-2016
Message 1 of 6
(5,761 Views)

Hi,

Is there a way to send an email to verizon customer support and get response back?  I was able to send email (via filling out a web form) and then receive/reply via email with them.  It was very helpful to resolve issues that can wait a few days instead of waiting 10s of mins over hold music on phone or chat connection.  I could not find an option to contact verizon customer service (especially the billing department) over email.  Thank you!

5 REPLIES 5
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 2 of 6
(5,723 Views)

Unfortunately there is no email. You need to call 1-800-verizon for assistance.

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Contributor AABBCCDD
Contributor
Posts: 2
Registered: ‎02-19-2016
Message 3 of 6
(5,705 Views)

Hello,  Are you implying that Verizon expects every Fios customer to waste their time wading through menu choices and then sit listening to hold music until they get to speak to a customer service representative for an issue that can be conveyed more succintly by a couple of mins of typing?   The other alternative, the chat, unfotunately takes similar amount of wait time.  Making customers frustrated doesn't make much sense.  I hope some Verizon Fios senior customer service manager will read this and address the issue by providing customers an e-mail interface to communicate with Verizon Fios.

Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,581
Registered: ‎11-04-2008
Message 4 of 6
(5,674 Views)

They also offer support via twitter.

Drop them a note @verizonsupport.

I have had good luck with doing it that way.

The process uses the dm function so you are not limited to 140 characters at a time.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Contributor mewise14
Contributor
Posts: 1
Registered: ‎03-12-2018
Message 5 of 6
(2,734 Views)

They just use the phone conatct to review your account and try to upsell and spend more money. THB I had way better customer service with Direct TV

Moderator Moderator
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Posts: 8,857
Registered: ‎03-18-2013
Message 6 of 6
(2,730 Views)

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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