I'm really upset that I've been contacting Verizon like the 10th time (not an exaggeration) about this and every time you create a ticket and does nothing about it.
I don't think it's fair that you took my old router, which was paid for, without my permission (THAT'S STEALING) while at the same time charging me $300 for a new one.
Is this how you 10-year customers??? Please respond@!!
Hi MSolve1,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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