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I refuse to call anymore and wait 35 min for a human so I need to know where I go to file a complain

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AG1
Contributor
Contributor
Posts: 1
Registered: ‎02-01-2018

I refuse to call anymore and wait 35 min for a human so I need to know where I go to file a complain

Message 1 of 6
(1,030 Views)

I hate verizon fios. I was stupid and switched and regret it deeply. I need to speak or have a paper trail with a human so I can discuss the bogus charges you are claiming I owe. I am filing a complaint with BBB if I don't hear anything back. If anyone has an email address for complaints please let me know. This is crazy. 

5 REPLIES 5
jonjones
Platinum Contributor I
Platinum Contributor I
Posts: 5,228
Registered: ‎10-18-2016

Re: I refuse to call anymore and wait 35 min for a human so I need to know where I go to file a comp

Message 2 of 6
(1,006 Views)

@AG1 wrote:

I hate verizon fios. I was stupid and switched and regret it deeply. I need to speak or have a paper trail with a human so I can discuss the bogus charges you are claiming I owe. I am filing a complaint with BBB if I don't hear anything back. If anyone has an email address for complaints please let me know. This is crazy. 


They don’t have an email contact address. 

Its either do like other customers and call 1-800-VERIZON and wait your turn as the other customers called in the que first, or don’t get assistance. Verizon has millions of customers it would be impossible to just wait for your call.

i called at 8 am up to 5 pm EDT and never waited more than 5 minutes so you may want to try at the early time of day.

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,961
Registered: ‎11-04-2008

Re: I refuse to call anymore and wait 35 min for a human so I need to know where I go to file a comp

Message 3 of 6
(999 Views)

This is mainly a peer to peer support forum.

You can also reach out via twitter @verizonsupport.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Tutonka
Contributor
Contributor
Posts: 11
Registered: ‎11-30-2014

Re: I refuse to call anymore and wait 35 min for a human so I need to know where I go to file a comp

Message 4 of 6
(972 Views)

Verizon couldn't care less about helping you if they tried. 

 

Call their sales number and you'll get through to someone almost immediately. Why?

 

I cannot WAIT to get away!!

kat724bzy
Contributor
Contributor
Posts: 2
Registered: ‎09-20-2018

Re: I refuse to call anymore and wait 35 min for a human so I need to know where I go to file a comp

Message 5 of 6
(778 Views)

Well when you find out please let me know.  I looked on their website, can't find any email addresses.  I wan't my complaints documented.  I'm tired of being on the phone for hours to try to get a simple thing completed.  The service is awful.  Even the "chat" what a joke!  They couldn't help either.  What kind of company doesnt list their department heads?  

GaryDM
Moderator Moderator
Moderator
Posts: 2,037
Registered: ‎07-06-2016

Re: I refuse to call anymore and wait 35 min for a human so I need to know where I go to file a comp

Message 6 of 6
(774 Views)

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!

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