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I refuse to call anymore and wait 35 min for a human so I need to know where I go to file a complain

I refuse to call anymore and wait 35 min for a human so I need to know where I go to file a complain

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Contributor AG1
Contributor
Posts: 1
Registered: ‎02-01-2018

I hate verizon fios. I was stupid and switched and regret it deeply. I need to speak or have a paper trail with a human so I can discuss the bogus charges you are claiming I owe. I am filing a complaint with BBB if I don't hear anything back. If anyone has an email address for complaints please let me know. This is crazy. 

5 REPLIES 5
Gold Contributor VII
Gold Contributor VII
Posts: 4,775
Registered: ‎10-18-2016

@AG1 wrote:

I hate verizon fios. I was stupid and switched and regret it deeply. I need to speak or have a paper trail with a human so I can discuss the bogus charges you are claiming I owe. I am filing a complaint with BBB if I don't hear anything back. If anyone has an email address for complaints please let me know. This is crazy. 


They don’t have an email contact address. 

Its either do like other customers and call 1-800-VERIZON and wait your turn as the other customers called in the que first, or don’t get assistance. Verizon has millions of customers it would be impossible to just wait for your call.

i called at 8 am up to 5 pm EDT and never waited more than 5 minutes so you may want to try at the early time of day.

MVP CRobGauth MVP
MVP
Posts: 7,707
Registered: ‎11-04-2008
Message 3 of 6
(691 Views)

This is mainly a peer to peer support forum.

You can also reach out via twitter @verizonsupport.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Contributor Tutonka
Contributor
Posts: 11
Registered: ‎11-30-2014
Message 4 of 6
(664 Views)

Verizon couldn't care less about helping you if they tried. 

 

Call their sales number and you'll get through to someone almost immediately. Why?

 

I cannot WAIT to get away!!

Contributor kat724bzy
Contributor
Posts: 2
Registered: ‎09-20-2018

Well when you find out please let me know.  I looked on their website, can't find any email addresses.  I wan't my complaints documented.  I'm tired of being on the phone for hours to try to get a simple thing completed.  The service is awful.  Even the "chat" what a joke!  They couldn't help either.  What kind of company doesnt list their department heads?  

Moderator Moderator
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Posts: 1,652
Registered: ‎07-06-2016

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