Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

I would like to discontinuing my service

Reply
drmrbrian1234
Contributor
Contributor
Posts: 1
Registered: ‎12-27-2015

I would like to discontinuing my service

Message 1 of 4
(2,689 Views)

I would like to cancel my service after being mislead into signing up for a contract that was less per month than my month to month plan (my surprise to be billed now thirty dollars more per month).

 

Anyway, my girlfriend is in bed resting and I would like to use the chat feature but, oops! Unavailable. Customer service in general is horrible. I'd there any way to cancel without speaking to someone and waking up my girlfriend.

3 REPLIES 3
CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,978
Registered: ‎11-04-2008

Re: I would like to discontinuing my service

Message 2 of 4
(2,633 Views)

Doubtful.

This is mainly a peer to peer support forum.

Do you have documentation as to what the promised cost was?

You sure it is an apples to apples comparison on what you were paying for and what you are paying for now?

Would be a bit unusual for month to month to be substantailly chaper than contract.

They were probably closed for the weekend.

Have you tried chat today?


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
dcoltonbrown
Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎01-04-2016

Re: I would like to discontinuing my service

Message 3 of 4
(2,158 Views)

Did you sign a 2 year contract?  If so, you aren't getting out of it. They aren't worried about getting sued for bait and switch or anything else because they make you agree to use an arbitrator.  Your best bet is to complain to a regulatory agency like the FCC and FTC...otherwise you will waste your time -- being placed on hold and being transferred from person to person until you simply give up 

tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: I would like to discontinuing my service

Message 4 of 4
(2,080 Views)

In many areas there is no problem getting out without the penalty if done in certain amount of time.  Probably because of local laws.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title