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IF YOU ARE THINKING ABOUT FIOS

IF YOU ARE THINKING ABOUT FIOS

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Contributor TBuilder
Contributor
Posts: 7
Registered: ‎05-11-2010
Message 1 of 13
(6,318 Views)

There service is sooooo bad you are better off without it!  Do not get Verizon.  You WILL be in the same world of regret as the rest of us stuck in their contract!  Their CS is awful.  You can not imagine how insanely poor!   On the first day some guy eating a taco told me I have to wait 30 days until I can use any Verizon service.  Supervisors agreed with him.  Finally when I was going to cancel they told me it was **bleep** and eventually was able to sign into MY VERIZON.  The features are VERY difficult to sort through and use.  I don't even bother trying anymore.  I will not bother calling CS to help...they are too busy patronizing to help.  Maybe they should soend time training their empployees on how the sytem works rather than 1million "sorry to hear that"...

 

DO NOT GET THIS SERVICE!!  VERIZON IS AWFUL...Phoooey

12 REPLIES 12
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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,778
Registered: ‎09-24-2008
Message 2 of 13
(6,243 Views)

While I do not have FIOS, I have to ask...

 

I read that you asked the supervisor if he/she agreed with the guy eating the taco.

 

Did you get the supervisor, of the Supervisor who agree with the guy eating the taco?

 

In other words, how hight did you go up the command line/chain?

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 139
Registered: ‎10-09-2009
Message 3 of 13
(6,208 Views)

Hello TBuilder,

What features are you finding difficult to use, I can help you.  What was the reasoning behind having to wait 30 days until you can use the service, I have never heard anything like that before. 

Frank
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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Platinum Contributor III
Platinum Contributor III
Posts: 6,819
Registered: ‎08-23-2008
Message 4 of 13
(6,185 Views)

 


@VZ_Frank wrote:

Hello TBuilder,

What features are you finding difficult to use, I can help you.  What was the reasoning behind having to wait 30 days until you can use the service, I have never heard anything like that before. 


Me either. Are you sure the OP does not work for Comcast?Smiley Very Happy

 

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Bronze Contributor I
Bronze Contributor I
Posts: 58
Registered: ‎01-15-2009
Message 5 of 13
(6,138 Views)

@TBuilder wrote:

There service is sooooo bad you are better off without it!  Do not get Verizon.  You WILL be in the same world of regret as the rest of us stuck in their contract!  Their CS is awful.  You can not imagine how insanely poor!   On the first day some guy eating a taco told me I have to wait 30 days until I can use any Verizon service.  Supervisors agreed with him.  Finally when I was going to cancel they told me it was **bleep** and eventually was able to sign into MY VERIZON.  The features are VERY difficult to sort through and use.  I don't even bother trying anymore.  I will not bother calling CS to help...they are too busy patronizing to help.  Maybe they should soend time training their empployees on how the sytem works rather than 1million "sorry to hear that"...

 

DO NOT GET THIS SERVICE!!  VERIZON IS AWFUL...Phoooey


I think we have a Troll. This post is utter nonsense.

 

I've been a Verizon/Fios customer for almost two years now, and while the customer service is certainly not the greatest (they have NEVER been patronizing me nor ever been the least bit rude, they just aren't the quickest bunch on the planet),  the overall product is the best and I do not regret for a single solitary second switching from worst cable company (love the Roberts family, NOT) on the planet to Fios.

 

And I've had no problems using any of the functions, nor do I find them "difficult to sort through". I have and will continue to highly recommend fios every single time over the 500 pound gorilla philadelphia cable company.

 

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Gold Contributor V
Gold Contributor V
Posts: 1,692
Registered: ‎05-17-2009
Message 6 of 13
(6,111 Views)

I agree with bobbo. I've had the same. Yes, I've had issues with Verizon. Who hasnt. But on the whole it has been a positive experiance.

 

The only thing that I ever had to wait 30 days for is for signing up on the online billing page. I had to wait until I got my first bill so that I had the account number. Granted that was a few years ago. Back then we couldnt get our account numbers over the phone. had to wait for the mail. Other than that all the services I've had from verizon were only an order away.

 

 

Verizon may be slow Smiley Wink (sometimes an understatement) but they've always been professional and polite to me.




====================================================================================

Error exists between keyboard and chair.
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Contributor tubetyd
Contributor
Posts: 1
Registered: ‎05-28-2010
Message 7 of 13
(5,481 Views)

Be honest, you are a Cablevision sales person, right?  Your story sounds like such a fairy tale.  Verizon may not have the best CS or even the best product but in the 15 years thgat I have been dealing with them I never experienced anything like what you described.  For the record, I am pleased with Fios internet & tv.

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Contributor Gomi
Contributor
Posts: 4
Registered: ‎05-30-2010
Message 8 of 13
(5,277 Views)

Be honest, you are all Verizon employees, right?  {please keep your posts courteous}

 

My experience with Fios during the 3-4 weeks I've had it has been a disaster.  Broken links on the web site, or links that take you in circles without ever getting the information I need, a manual that does not reflect the structure of the site at all,  tech "support" people who disconnect with an "oops" when they discover they deleted all of my emails, 25 minutes on hold only to be disconnected when my call was transferred to "repair," the whole yahoo "experience" fiasco" and the Rube Goldberg-esque way to remove that monstrosity from my account, the fact that the regular phone plan does not come with the ability to call internationally unless you -- drum roll please -- pay extra (and no, RCN and Comcast don't require you to subscribe to something extra AND their long distance rates are the same or better).  (edit)

 

{please keep your posts courteous}

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Contributor ONHOLDMUCH
Contributor
Posts: 6
Registered: ‎06-04-2010
Message 9 of 13
(5,207 Views)

I've only had FIOS since Tuesday and I've already used up a ton of my cell phone minutes being on hold with Customer Service.  If you want to read more about my experience, I posted my ordeal in the Residential Products and Services/FIOS internet forum with the subject Mt. Vernon VA area.

 

 

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Nickel Contributor
Nickel Contributor
Posts: 44
Registered: ‎02-18-2010
Message 10 of 13
(5,038 Views)

I became a Fios subscriber in January. Prior to officially committing to them, I was in contact with a Fios CSR who was extremely helpful and guided me through the packages, promotions, channel offerings etc. I had previously heard about issues with Fios' CS so I kept the CSR's name and email address. Moving forward, I have directed all of my questions and concerns to her and have been treated well. I'm extremely happy with Fios and just wish they would add FSC-HD! And no, I don't work for Verizon, lol!

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