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Impossible to get customer service

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Contributor
Contributor
Posts: 2
Registered: ‎12-07-2013

Re: Impossible to get customer service

Message 11 of 15
(797 Views)
Also when you go to the manage repair request screen it won't let me log in because I don't have a home phone (land line) I guess. It wouldn't take my mobile number. And now that you have the callback to rate the service received it might be helpful but it cut me off the second I tried to leave a message. As if you really have no interest at all in hearing how terrible your service is or ways to improve it.
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Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎11-21-2013

Re: Impossible to get customer service

Message 12 of 15
(737 Views)

When I had problems with pixelizing on some channels, it took me a month (not me, actually, Verizon dragged a full month) to be able to view those channels. Verizon even sent me two STBs and the problem was still there. Then, just by some dumb luck (DUH!) some higher level support person thought that it must be an outside line and requested a check on it. It is always customer's wiring or setup fault they assume and it's hard to change their opinion. So, after COUNTLESS hours on the phone and aggravation. I couldn't watch half of the channels, plus premium. I didn't even get a credit!!!

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Contributor
Contributor
Posts: 4
Registered: ‎11-16-2014

Re: Impossible to get customer service

Message 13 of 15
(603 Views)

So difficult to send kudos to anyone who posts negative comments.  They have the worsr customer service, if you can figure out how to contact them.  I find even that can be difficult.

I am used to Cox who includes their contact number on page 1 of their bill. Wish I had not switched.  Theoir customer suport was aweome. 

Probably won't allow this message to post!!

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Contributor
Contributor
Posts: 1
Registered: ‎10-01-2016

Re: Impossible to get customer service

Message 14 of 15
(441 Views)

I have spent the past two months trying to get customer service. Three trips to the store, where all they could do was give me a phone and wait. Walked out after 30 minutes on hold. Called same number from my home phone. Three attempts. Two hours on hold. Used the chat bot. Could not understand anything. Waste of time. Emailed, replied to any email they sent. Rejected every time. I am so **bleep**.

They closed my account for no apparent reason and locked me out. Now they want a few hundred dollars for early termination. I just want my stupid, overprice service back. What the hell?

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Moderator Moderator
Moderator
Posts: 1,887
Registered: ‎07-06-2016

Re: Impossible to get customer service

Message 15 of 15
(435 Views)

Hi kjmdes,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

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