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Impossible to upgrade internet service??

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Contributor
Contributor
Posts: 1
Registered: ‎11-27-2009

Impossible to upgrade internet service??

Message 1 of 2
(4,819 Views)

Apparently, it's impossible for me to upgrade just my internet service without upgrading my phone service as well? I've been paying $19.99 for just 768down/128 upload for years now and still I'm not "allowed" to upgrade my internet service. I'm just wondering if this is true. I've been at Verizon for years now, but I swear each day I inch closer to Optimum...

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Nickel Contributor
Nickel Contributor
Posts: 29
Registered: ‎12-09-2009

Re: Impossible to upgrade internet service??

Message 2 of 2
(4,659 Views)

ask them why you cant upgrade

It may possible that a faster speed of internet is not yet available in your central office.

which is why you only get 768k.

800-VERIZON

you can always upgrade without encurring any add'l charges so im not sure what other reasons would prompt a "not allowed" other than that.

 

Hope this helps

-K

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