Nice Article on your blog. Does Verizon ever do internet checks on the "chat session" for their company to ensure customer satisfaction? Does this chat session created by Verizon to assist customers online have any ethic bylaws(unspoken). Reason I ask your blog is your referenced to do with FCC so your knowledge and view is respected. Plus I had the oppurtunity today to notice a (word) typed in front of name when asking a questioned so I questioned why (the word was a reference that was my by the sender represented by Verizon). I believe customer improvment and Verizon customer service could be improved for training purposes if the corporate level screened the chat sessin, what do you think?
I think I do not uderstand what you are trying to say....
I imagine chat sessions are monitored for quality the same way calls are. Not every session is reviewed, but the ones that are reviewed are selected at random to give a fair sampling. I could be wrong, though.
Is there a specific issue you needed help with?
The forums are a great place to discuss your issue! If you can provide more information we can guide you to the right solution.