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In-Home Agent not recognizing TV or Phone Services
jpres11
Enthusiast - Level 2
‎04-17-2011 01:55 PM

Hello, I'm trying to use the In-home agent program, however, only my internet connection is being recognized. I should also be able to see my FIOS TV and Phones services, but currently they are grayed out. Any idea how to enable these services? Take care

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Re: In-Home Agent not recognizing TV or Phone Services
Justin46
Legend
‎04-17-2011 02:11 PM
@Jpres11 wrote:

Hello, I'm trying to use the In-home agent program, however, only my internet connection is being recognized. I should also be able to see my FIOS TV and Phones services, but currently they are grayed out. Any idea how to enable these services? Take care

I have experienced the same thing, I have no clue why or how to fix it. Plus every time I start the dumb thing, it tells me my screen resolution needs to be changed, and of course I don't want to do that, so it just quits when I tell it no it can't change it. And if I let it change the resolution, I get what you get. Dumb program, pretty much totally useless in my opinion, but then again, nobody seems to care about my opinion. Just MHO of course..... Smiley Happy

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP7232, IMG 1.8, Build 02.54
Keller, TX 76248

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Re: In-Home Agent not recognizing TV or Phone Services
jpres11
Enthusiast - Level 2
‎04-17-2011 04:07 PM

Awww at least Im not the only one then : ).. Sorry to hear you have the same troubles. Hopefully someone can assist us here.. I doubt it though.. Take care 

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Re: In-Home Agent not recognizing TV or Phone Services
Justin46
Legend
‎04-17-2011 05:22 PM

Is there some specific TV, Internet, or phone problem you are trying to solve by using the In-Home Agent? If so, if you will tell us what it is maybe someone here will be able to help, there are quite a few here willing to do so, given enough information.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP7232, IMG 1.8, Build 02.54
Keller, TX 76248

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Re: In-Home Agent not recognizing TV or Phone Services
jpres11
Enthusiast - Level 2
‎04-17-2011 05:30 PM

Nothing crazy, was looking forward to using the application and swapping out my old TV controllers for newer ones. 

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Re: In-Home Agent not recognizing TV or Phone Services
jpres11
Enthusiast - Level 2
‎04-17-2011 05:31 PM

Also, if I could figure out how to unregister my Mobile phone number so I can re-register it to my DVR upstairs.. That would be nice too 🙂

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Re: In-Home Agent not recognizing TV or Phone Services
jpres11
Enthusiast - Level 2
‎04-17-2011 06:47 PM

I downloaded In home agent from my account by following the links. That one did not work in full, so I uninstalled it and then used a direct link sent to me from Verizon during one of my phone calls; which actually worked : ) Not sure if that will solve the issue for others, but it is worth a shot. 

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Re: In-Home Agent not recognizing TV or Phone Services
Justin46
Legend
‎04-17-2011 08:16 PM
@Jpres11 wrote:

I downloaded In home agent from my account by following the links. That one did not work in full, so I uninstalled it and then used a direct link sent to me from Verizon during one of my phone calls; which actually worked : ) Not sure if that will solve the issue for others, but it is worth a shot. 

Can you provide the link? Thanks.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP7232, IMG 1.8, Build 02.54
Keller, TX 76248

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Re: In-Home Agent not recognizing TV or Phone Services
jpres11
Enthusiast - Level 2
‎04-19-2011 08:03 PM

www.verizon.com/inhomeagent 

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Re: In-Home Agent not recognizing TV or Phone Services
Justin46
Legend
‎04-19-2011 09:30 PM
@Jpres11 wrote:

www.verizon.com/inhomeagent 

Thank you for the link. I downloaded from that, and the InHome Agent installed (the install gave an error message about some program being missing) and starts up ok if I change my text size setting on my display (stupid requirement). But I can't find anything that it does or shows that is useful. For example:

1) It gives me a warning that I have not set the password on my router, yet I set the password about 2 years ago when I got the router from Verizon. And I logged in today with that password, so I know it is correct.

2) I get a warning that my PC has not been optimized for FiOS, yet I am using Windows 7 which does not require optimization to work well with FiOS - I have 25/15 service, I get 30/25 wired and wireless.

3) When I tell it to show me the STBs I have, it shows an HD DVR, 2 x 2500s, and one Digitial Adapter. Interesting, since the Digital Adapter is in a box disconnected. And when I click on the option to use the multi-room capability of the DVR, it says I don't have a DVR and I need to get one, despite the fact that it lists one of the STBs as an HD DVR.

The net is, at this point, I view this as a totally useless program. I guess some people have found it useful, but I really don't see how based on my brief experience.

But again, thank you for the link.

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP7232, IMG 1.8, Build 02.54
Keller, TX 76248

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