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Installation problem - cabling mess on my lawn

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kpeluso
Contributor
Contributor
Posts: 1
Registered: ‎01-14-2016

Installation problem - cabling mess on my lawn

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I had Fios internet and tv installed in October. A temp line was placed then another crew came back to finish the job. I was told I wouldnt need to be there. They left the mess in the picture below. Ive called, emailed, had an online chat, and spoke to support via twitter. No one has done anything. Since October. Any suggestions?

 

cabling mess

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LawrenceC
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Posts: 10,804
Registered: ‎03-18-2013

Re: Installation problem - cabling mess on my lawn

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Hi kpeluso,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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