Is Verizon Deleting Responses?

[Geezak]

I replied on a message written by "Upset in VA" or something like that as a guy was looking for actual events....I respond with a very long, detailed discription of what my problems were....there wasn't a word of vularity, I mentioned no names and gave no personal information out....it was gone in less than 5 minutes....let's see if this one stays up!  Below is my original message:

I agree 100% with Verizon lacking any respect for their customers....at the phone stores they are the rudest people, and I thought it was just one location but I went to second and it was the same thing....long story short, I ordered the new Galaxy, was told it would be in in two days and my rep would call me....3 days later I stopped by figuring I would just pick it up since I never got a call.  The guy didn't remember me and tells me the phone won't be in for a week, who told me two days.  I had another person with me so I wasn't crazy.  I go back a week later, guy doesn't remember me again, even after the first problem, and then says it won't be in for another week.  Now I am mad as hell, and I ask another rep to help me and he says that he didn't see any new Galaxy's in the back and it wasn't there....then some kid says, yeah there's been one back there for a week...he checks, it's mine.  Next I order the full package for home, Fios, HD and phone.  I get a guy at the door who promised me a certain price and he even wrote it on the form.  I asked, that is everything you promised, all charges and tax...he says everything!!  I get my first bill, it's $30 a month more.  I call and the lady says we have nothing to do with those sales people and you have to go through them.  I call the number this guy gave me and it's disconnected.  I still have the paper with the price and no one would do a thing.  Now my first year is up and now I am paying $80 a month more than originally promised.  Now try to get someone who can help on the phone, this is a phone company and all you get is 20 minutes of "push the #1 button if you are wearing red socks today, #2 if blue and #3 if you are barefoot." (JK but the questions were ridiculous and never got to anyone that can answer a question as the next operator will be 30 minutes....who can hold for 30 minutes.  Go to the website and find somewhere for me to actually see what I am paying for and what options are available....I can honestly say I haven't made a single phone call from the house phone and don't even know the number but I had to take it to get the package deal.....in other words, it's more expensive to have less services....nice programs.  I have come to the conclusion that the country has just become to big and the population has increased to the point that large companies figure why satisfy one customer when if he leaves another will be there to take his place.  Customer service everywhere has gone with the rotary phone....we have a grocery store chain called Vons here in California and my local store has really done well with their people.  Every single employee that walks by you or is around you, greets you and then ask if you found everything you needed.  You know its taught because they ask it the same way with the same words.  If it's just our store it would be ashamed but if it's the chain, nothing but love for this company as they are one of very few companies left that appreciate their customers....Verizon certainly doesn't!!! 

[tns]

My guess is the whole thread was moved to a support forum, and so is no longer visisible here. 

[armond_in_nj1]

GEEZAK MESSAGE BEGIN

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@Geezak wrote:

I replied on a message written by "Upset in VA" or something like that as a guy was looking for actual events....I respond with a very long, detailed description of what my problems were....there wasn't a word of vulgarity, I mentioned no names and gave no personal information out....it was gone in less than 5 minutes...Let's see if this one stays up!  Below is my original message:

I agree 100% with Verizon lacking any respect for their customers....at the phone stores they are the rudest people, and I thought it was just one location but I went to second and it was the same thing....long story short, I ordered the new Galaxy, was told it would be in in two days and my rep would call me....3 days later I stopped by figuring I would just pick it up since I never got a call.  The guy didn't remember me and tells me the phone won't be in for a week, who told me two days.  I had another person with me so I wasn't crazy.  I go back a week later, guy doesn't remember me again, even after the first problem, and then says it won't be in for another week.  Now I am mad as hell, and I ask another rep to help me and he says that he didn't see any new Galaxy's in the back and it wasn't there....then some kid says, yeah there's been one back there for a week...he checks, it's mine.  Next I order the full package for home, Fios, HD and phone.  I get a guy at the door who promised me a certain price and he even wrote it on the form.  I asked, that is everything you promised, all charges and tax...he says everything!!  I get my first bill, it's $30 a month more.  I call and the lady says we have nothing to do with those sales people and you have to go through them.  I call the number this guy gave me and it's disconnected.  I still have the paper with the price and no one would do a thing.  Now my first year is up and now I am paying $80 a month more than originally promised.  Now try to get someone who can help on the phone, this is a phone company and all you get is 20 minutes of "push the #1 button if you are wearing red socks today, #2 if blue and #3 if you are barefoot." (JK but the questions were ridiculous and never got to anyone that can answer a question as the next operator will be 30 minutes....who can hold for 30 minutes.  Go to the website and find somewhere for me to actually see what I am paying for and what options are available....I can honestly say I haven't made a single phone call from the house phone and don't even know the number but I had to take it to get the package deal.....in other words, it's more expensive to have less services....nice programs.  I have come to the conclusion that the country has just become to big and the population has increased to the point that large companies figure why satisfy one customer when if he leaves another will be there to take his place.  Customer service everywhere has gone with the rotary phone....we have a grocery store chain called Vons here in California and my local store has really done well with their people.  Every single employee that walks by you or is around you, greets you and then ask if you found everything you needed.  You know its taught because they ask it the same way with the same words.  If it's just our store it would be ashamed but if it's the chain, nothing but love for this company as they are one of very few companies left that appreciate their customers....Verizon certainly doesn't!!! 

GEEZAK MESSAGE END

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I am writing to offer some thoughts on how to get your point across on this or any other forum.  Please understand that I am not making negative comments about your particular post.  Instead, I want to suggest what works most of the time in most places.

Point One:  Realize that when folks look at a post, they are looking at it because they want information.   Therefore, keep it short.  List the one or two most important issues, describe them concisely, and let it go at that.  No reader wants to wade through a post that consists of one long barely understandable paragraph.  We aren't made that way.

Point Two:  Write in a manner that makes your message "good looking."  Sounds silly perhaps, but if the message is a single, long, dense paragraph, people simply will glance at it, decide it's just too much trouble, and then move on.  You can perhaps get away with this if you are James Joyce, but most of us are not James Joyce.

Point Three:  Only ask for suggestions after you have tried all other ways to solve the issue.  Readers will want to know that you have tried all the obvious routes, and that they have not given the desired results.

Point Four:  In all cases, give all sides of the issue (in a concise manner) so that readers will have a basis for understanding the issue and offering ideas.  Also in the case of these forums, remember that we are all customers and we don't work for VZ.  Sometimes contacting the company is the only way.

I don't mean to suggest that I am an expert at this kind of thing, but I've been at it for a very long time.  I have found the above methods quite helpful.

[Heather_VZ]

Geezak- I wanted assure you that we don't delete threads unless they violate our Terms of Service or don't have anything to do with Verizon. In many cases, a thread may be moved to Private Support if it's not answered promptly by another user. A thread may also be moved so it can be reviewed by the admins like myself if it skirts around TOS issues- for example, your post contained complaints about Wireless so it may fall into that grey area.  In any case, if a thread is moved a Private Message would have been sent to you so you knew what was going on.

I'm going to check to see if your thread was moved to Private Support so one of our agents can help you with your FiOS billing issues. If it wasn't, I'll do so.

Good luck- I hope you get this resolved! Please let me know if you need anything else!

-Heather