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Is Verizon taking calls today

Is Verizon taking calls today

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Contributor
Contributor
Posts: 2
Registered: ‎01-08-2019
Message 1 of 3
(326 Views)

I’ve been on hold for three hours.  Trying to see about new service set up.  Does anyone know if customer service is working.  I heard they were working but remote which is why I stayed on the phone.

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Gold Contributor VII
Gold Contributor VII
Posts: 4,886
Registered: ‎10-18-2016
Message 2 of 3
(245 Views)

There is a health issue at present sweeping the world. They may be working at reduced staffing levels. You either keep trying or call back when all this craziness ends.

 

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Contributor
Contributor
Posts: 2
Registered: ‎01-08-2019
Message 3 of 3
(161 Views)

Thanks so much for the answer.  I was able to get a hold of them later that night.  I knew there is a health emergency.  I thought they might not actually be working because a call center seems dangerous and I would be waiting for nothing.  I hope everyone is staying healthy.

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