Issue: Verizon In-Home Agent not installing
diana1992
Enthusiast - Level 2

hi i am having a problem installing the in-home agent

my computer is a windows xp pro

the message i am getting is the following Error 1722

http://img219.imageshack.us/img219/596/duringinstallation.jpg

after i hit ok and finish the agent popups up with the following message

http://img861.imageshack.us/img861/874/messagewhenagentisopen.jpg

please i need some help thanks

Re: Issue: Verizon In-Home Agent not installing
dslr595148
Community Leader
Community Leader

#1 When installing software that works along side my web browser, I make sure that the web browser(s) are not running before I try to install the software.

#2 Here is info that I found online about that error and how to fix it:

http://www.java.com/en/download/help/error_1722.xml

[EDIT] I also found some info at

http://msinfluentials.com/blogs/jesper/archive/2008/03/10/1722-error-from-installshield.aspx

0 Likes
Re: Issue: Verizon In-Home Agent not installing
diana1992
Enthusiast - Level 2

i followed what you have posted and still get the same results in my first post

Re: Issue: Verizon In-Home Agent not installing
dslr595148
Community Leader
Community Leader

Rats 😞

#1 Is this on Windows 32bit or Windows 64bit ?

#2 What issue are you are trying to solve by using this software, once it is installed ?

0 Likes
Re: Issue: Verizon In-Home Agent not installing
diana1992
Enthusiast - Level 2

this machine is a 32bit and i was going to use the program for internet issues or other stuff

0 Likes
Re: Issue: Verizon In-Home Agent not installing
dslr595148
Community Leader
Community Leader

Please be Specific.

#1 Testing to see how fast the connection to the net is ?

#2 Trying to solve why the connection to the Internet is slower than you are paying for ?

#3 Trying to set up wireless for other computers ?

Re: Issue: Verizon In-Home Agent not installing
veritasvrizon
Newbie

installed after some effort but linkes will not work; blue turns to purple when cursor touches. only access is to the troubleticket;

tech support gave up saying "best guess is norton is blocking it"; I am thinking of uninstalling norton and puttin gon verizon; i tried the turn off firewalll etc. but that did not work; what is curious is that agent was working prior to putting on a new router to replace the defective one.  any suggestions?

0 Likes
Re: Issue: Verizon In-Home Agent not installing
oldfashioned
Specialist - Level 2

Call Verizon's technical support department.  Someone from that department should be able to help you out with that.  I seem to remember having a similar issue with my in home agent installation.  Verizon does have some good workers in that department who can even help you with remote access to your system. 

0 Likes
Re: Issue: Verizon In-Home Agent not installing
ElizabethS
Moderator Emeritus

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

0 Likes