I recently moved 10miles and was told I cannot get the same pricing plan so I went ahead and place a new order at new location. I had security deposit of $250 paid in Jan 2014 which was promised to be refunded in 6months..I didnt relaize I had deposit until I had to pay deposit again.. Verizon never intended to refund th eoriginal deposit..Made 4 contacts in last month to be refunded, I always had credit balance with verizon. My scores are 800 plus.
Two issues
1) Security deposit on first account before move
2) The agent was very rude when I closed the first account and charged me termination fee of $90 even when I told him to check records of my new account of move which is activated and working as requested. he said he cannot do anything and placed the termination fees.
Verizon may be holding millions of dollar of customers who may just forget of deposit as I did and never refund even when you keep calling for months.. this is unacceptable.. Company will be benefitted just with deposit of $250 from most customers than actual service itself. This surely should be brought to attention of concern authorities to make sure this is corrected..Verizon should understand the deposit is to build relation with customers not a tool to bully them and take advantage. Just imagine if verizon has deposit from a million customers.. the Company has quater billion in funds just with deposits...The company will float by this itself...Currently I have two accounts (old location and new) and deposit of $500 from myself alone.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
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Please keep all correspondence regarding your issue in the private support portal.
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