MY INTERNET WAS NOT WORKING ON MONDAY AFTER IRENE. I LOSE ELECTRICITY FOR ABOUT TWO HOURS ON SATURDAY. I CALLED VERIZON ON MONDAY AT 4:07AM. THE TECHNICIAN TOOK CONTROL OF MY PC AND TOLD ME THE REASON MY INTERNET WAS NOT WORKING WAS THAT MY WIRELESS DRIVER WAS DISCONNECTED AND THAT I NEED TO CONTACT GATEWAY. THE TECHNICIAN WAS UNFLAPABLE. I CALLED GATEWAY AND THEY WANTED TO CHARGE ME $149 TO TROUBLESHOOT MY PC. THAT WAS NOT HAPPENING. LATER THAT DAY WHEN I TRIED TO ACCESS VOD, I GOT AN ERROR MESSAGE THAT SAID I COULD NOT ACCESS VOD BECAUSE OF NETWORK ISSUES. DING! DING!. NOW THIS WAS 6:37PM. I CALLED VERIZON AGAIN, THIS TIME THE TECHNICIAN HAD ME TO RESET MY MODEM, THEN UNPLUG IT. SURE ENOUGH, BOTH VOD AND MY PC WERE WORKING AGAIN. IF I HAD PAID GATEWAY $149.00 TO TROUBLESHOOT MY PC FOR WHAT WAS REALLY A VERIZON ISSUE, THEN I WOULD REALLY HAD ISSUES WITH VERIZON. VERIZON, DO YOUR DUE DILIGENT BEFORE YOU TURN YOUR CUSTOMERS AWAY.