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Lines hanging down from Verizon/Fios overhead mainline in front of my home

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nteeman
Nickel Contributor
Nickel Contributor
Posts: 33
Registered: ‎05-25-2009

Lines hanging down from Verizon/Fios overhead mainline in front of my home

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Trying to report that there are 2 lines hanging down from Fios main overhead line in front of my home. Tried calling and chatting but can't get through.  Also tree branch stuck on mainline.  can't find any way to report this on this web site. These wires are dangerous and should be removed before something happens.

 

Please advise

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LawrenceC
Moderator Moderator
Moderator
Posts: 11,087
Registered: ‎03-18-2013

Re: Lines hanging down from Verizon/Fios overhead mainline in front of my home

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Hi nteeman,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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LawrenceC
Moderator Moderator
Moderator
Posts: 11,087
Registered: ‎03-18-2013

Re: Lines hanging down from Verizon/Fios overhead mainline in front of my home

Message 2 of 2
(1,404 Views)

Hi nteeman,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

View solution in original post

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