Link to redeem Prime is missing

[Lee2001]

Hi Verizon,

I received the email to redeem the Amazon Prime and the Echo from Verizon.  I clicked on the "Let's go" button and log in to my account, however I only see the link to redeem the Echo2.  There is no link to redeem the Prime membership.  

Could someone please help me.

Regards,

[kh-gary]

Hi Lee2001,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.