Live contact and service

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Contributor
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Posts: 1
Registered: ‎09-13-2019

Live contact and service

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I have been a Verizon customer for over 10 years with absolutely horrible service every time I call them. There is no option to remove services online and when calling to do so it’s a long hold time and they offer nothing for their poor customer service. So sick of them and thinking it’s time for something better. 

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,910
Registered: ‎11-04-2008

Re: Live contact and service

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What service are you trying to remove?

Have ypou tried reaching out to them on twitter @verizonsupport?

 


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Platinum Contributor I
Platinum Contributor I
Posts: 5,124
Registered: ‎10-18-2016

Re: Live contact and service

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@Headache718 wrote:

I have been a Verizon customer for over 10 years with absolutely horrible service every time I call them. There is no option to remove services online and when calling to do so it’s a long hold time and they offer nothing for their poor customer service. So sick of them and thinking it’s time for something better. 


Call first thing in the morning. 8 am till 5 pm EDT is the best time. Select cancel service and someone will get on the line. Don’t use any other method. Cancellations must be done verbally. 

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