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Live contact and service

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Headache718
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Contributor
Posts: 1
Registered: ‎09-13-2019

Live contact and service

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I have been a Verizon customer for over 10 years with absolutely horrible service every time I call them. There is no option to remove services online and when calling to do so it’s a long hold time and they offer nothing for their poor customer service. So sick of them and thinking it’s time for something better. 

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CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,978
Registered: ‎11-04-2008

Re: Live contact and service

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(397 Views)

What service are you trying to remove?

Have ypou tried reaching out to them on twitter @verizonsupport?

 


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,322
Registered: ‎10-18-2016

Re: Live contact and service

Message 3 of 3
(383 Views)

@Headache718 wrote:

I have been a Verizon customer for over 10 years with absolutely horrible service every time I call them. There is no option to remove services online and when calling to do so it’s a long hold time and they offer nothing for their poor customer service. So sick of them and thinking it’s time for something better. 


Call first thing in the morning. 8 am till 5 pm EDT is the best time. Select cancel service and someone will get on the line. Don’t use any other method. Cancellations must be done verbally. 

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