Looking for Executive Contact info

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Copper Contributor
Copper Contributor
Posts: 19
Registered: ‎01-07-2010

Looking for Executive Contact info

Message 1 of 11
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I've seen it on this site before, but good luck trying to search Verizon for contact information for their top executives!  You can have their speeches emailed to you, but I  can't find how I can email MY speech to them!  Can anyone help me here?  I am a very DISSATISFIED customer and I want my voice heard by someone other than the lowly customer service reps who caused my frustration to begin with.

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Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: Looking for Executive Contact info

Message 2 of 11
(12,650 Views)

It might help to know *which* executives you are trying to reach. Contacting a wireless exec, for example, would probably do you little good if your issue is with FiOS.

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Contributor
Contributor
Posts: 4
Registered: ‎03-28-2010

Re: Looking for Executive Contact info

Message 3 of 11
(11,442 Views)

I work in TV news as a reporter...and Im frequently trying to find contact info on people. Many corporations have begun to deliverately hide contact info of ANY kind nowadays. In my opinion, any publicly held corporation should be required to openly post contact info for its corp officers. Yeah like THATS gonna happen with a corporately purchased congress!

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Silver Contributor III
Silver Contributor III
Posts: 497
Registered: ‎05-21-2009

Re: Looking for Executive Contact info

Message 4 of 11
(11,317 Views)

I just looked in the top right hand corner of this website....

 

Lookie there!!! a "CONTACT US" link.....

 

{please keep it relevant}

 

It brought me to a page, with many many different way to contact Verizon...

 

Whoa... look at that... on the right hand side of that screen... what do I see?

 

"Corporate Contacts"

 

 

You think that is nifty... check this out

 

Go to Google

 

Type in Verizon Execu.... you dont even have to finish typing... Google reads your mind

 

and there are plenty of places out there, that have the info your are looking for...

 

best o luck

 

 

---------------------------------------------------------------------------------------------------------------

Bob Robertson - Lighter Klepto - I steal lighters, not bandwith
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Contributor
Contributor
Posts: 4
Registered: ‎12-06-2011

Re: Looking for Executive Contact info

Message 5 of 11
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It was a pleasure to assist you. Your chat session has ended. Thank You.

Your chat ID number is 12061127759.

 

 

 Welcome to Verizon Live Chat. You have selected to chat about:

 TN: 7187210013

 Subject: My Verizon Bill (Payment Arrangement or Overdue Bill)

 Question: I had a very stressing coversation with cusmer service Mr Randy without any help - 35 minuts and he no help

 18:36:51A Verizon Service Representative will be with you shortly. To help us handle your request in a timely manner, please have your customer account number ready if available. Thank you.

 18:36:51This session is being transferred.

 18:40:16We apologize for the delay.You are next in the queue. A representative will be with you shortly.

 18:40:21This session is transferred to Susan.

 18:40:21Agent Susan has joined.

Susan: Thank you for choosing Verizon's chat service. You have reached thePaymentCenter. I see that you have provided your account number. Thank you for providing that information. I will be happy to assist you today. Please allow me a few minutes while I access your account.

Gandi Ibrahim: first of all i called to inform verizon that i do not have any service i got a hold of a representative whose name is randy and and he was of no help i repeated over and over again my situation and to speak to a supervisor and he keep makinf a bad situation worse, I gave him the phone number and my ss number and

Susan: I am sorry to hear about the difficulties you are experiencing. When did you disconnect service, Gandi?

Gandi Ibrahim: since 6 am

Gandi Ibrahim: for the past 20 days my service is on and off??

Susan: What service do you have, Gandi?

Gandi Ibrahim: phone and internet

Gandi Ibrahim: my phone not working since6 am

Gandi Ibrahim: tech came to my house 2 time last week!!!

Susan: One moment please.

Gandi Ibrahim: Thank you

Susan: It is going to take me a few minutes to research your request. Can you please hold for a moment?

Gandi Ibrahim: thanks

Susan: Thank you for waiting. I am still working on your request and I will be back with you in a few moments.

Gandi Ibrahim: thank you Ms. Susan for you help

Gandi Ibrahim: ss

Susan: I appreciate your patience. I see in the repair notes that you have had trouble with your service intermittently since 11/27.

Gandi Ibrahim: tech came 2 times!!! I can't call my Job every day to stay home for the tech!!! what is going on

Susan: I do apologize, Gandi. Do you have service now?

Gandi Ibrahim: Can I have the E mail for the executive officer of verizon or director !!!??

Gandi Ibrahim: no i have no service

Gandi Ibrahim: try to call house 7187260013

Susan: We can put in a request for an adjustment on your bill. However, I would like to make sure that your service is restored first so that I put in the exact dates for loss of service.

Susan: Please call our repair department on 1-800-837-4966 and when service is restored, you may chat back in for adjustments on your bill.

Gandi Ibrahim: the problem I have a disibility and my mother 76 years old home if she needEMSor help we have no service to call for help!!!

Gandi Ibrahim: we are inUSAnot inAfrica

Susan: I apologize for any inconvenience this may have caused you. You have reached thePaymentChatCenter. I am able to provide you with the adjustment on your bill. However, I am not able to provide repair service. Please call our repair department and an agent will assist you.

Gandi Ibrahim: Thank you Susan for your help!!

Gandi Ibrahim: Can I have e-mail add for Verizon executive officer or director to tell them about your help and to complain about your co-worker Mr. Randy

Susan: You are welcome. Our Customer Service number is 1-800-837-4966. They are available on Monday through Friday from8am - 6pm EST.

Gandi Ibrahim: I calld the customer service more than 3 times from public phone, the last call today Mr. Randy, No help he kept talking for 35 Minutes wihtout help.

Susan: When you end this chat, you will be asked to fill a short survey about your service.

Gandi Ibrahim: I realy need e-mail address to make sure this will never happen to any one again. We deserve better service. And your co-worker Randy is no help

Gandi Ibrahim: or what is the Fedral or the state Agency to place this complaint

Susan: Our customer complaint line is 1-800-477-7244. I do apologize. I do not have an email address for this office.

Susan: Thank you for using Verizon's chat service and making Verizon your company of choice. I am glad I could help you today. When you close the chat you will be asked to complete a short survey. We value your feedback and appreciate you taking the time to fill out the survey.

 

You can access Ask Verizon at https://www.myverizon.com from your internet-connected mobile phone to view your bill summary, find payment locations, schedule a future payment, and enroll in paper free billing.

 Your session is now closed.

 Thank you. Have a nice day.

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Looking for Executive Contact info

Message 6 of 11
(6,980 Views)

Hello Gandi

 

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 721
Registered: ‎01-06-2011

Re: Looking for Executive Contact info

Message 7 of 11
(6,959 Views)

Verizon support is in receipt of this issue. We will send you a PM to gather additional information.


Thanks,

Tonya D.

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎12-02-2011

Re: Looking for Executive Contact info

Message 8 of 11
(6,942 Views)

I'd like that executive contact information myself; they've been giving me the runaround for months now. I've tried escalating to a supervisor on multiple occasions but it ultimately ends with a callback that never occurs. Apparently they have so many dissatisfied customers that it takes up to 24 hours before you can speak with a customer support supervisor. I think the reality, though, is that many of their procedures are designed to frustrate you enough to eventually just make you go away and leave them alone.

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Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: Looking for Executive Contact info

Message 9 of 11
(6,937 Views)

Looks like The Consumerist has at least some info available:

http://consumerist.com/company/verizon/

--
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

"All knowledge is worth having."
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Contributor
Contributor
Posts: 1
Registered: ‎02-02-2014

Re: Looking for Executive Contact info

Message 10 of 11
(4,993 Views)

I'd be interested in getting executive contact info as well.  I'm trying to disconnect TV service and keep Internet.  I followed the correct prompts for disconnecting a portion of my service, waiting on hold for 10 minutes, then the representative told me that he didn't have the ability to cancel any service and he would transfer me to someone who could.  I'm still on hold as I type this.  So far it's been 40 minutes.  This is absurd.  There needs to be legislation in place to provide the ability for customers to disconnect service online.

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