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Missed Repair Appointments

Posts: 1
Registered: ‎06-27-2012

Missed Repair Appointments

Message 1 of 1

Need to change my phone service. Verizon books repair appts. You come home from work 4 hours early (their window is 1-9). Not only don't they show up but they don't have the courtesy to call and tell you that they are not coming.  This has happened twice and each time they come up with multiple excuses for no show.  Terrible way to treat a long time customer. Actually, a terrible way to treat any customer.  To add salt to the wound they give you the same time frame for the next day.  Like you really believe that they will show up.  Anyone out there with a recommendation for a different phone service.

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