Missing $100 giftcard for switching to Verizon Fios

[#1]

I switched over to Verizon Fios on November 3, 2018, I was told within 30 days I would receive a email to redeem my $100 giftcard and google nest item. I received the item and I was able to redeem the google nest item. However, when it came time to redeem the $100 the link didn't work. I spent over 35 minutes on the verizon chat, with no luck. I then called the verizon phone number, no luck (I was able to learn about nomorobo and how to set up my voicemail which is pretty cool!!!), I was then given the number for the "promotions" department and it turns out to be a Verizon rebate number. 

Not VERY happy with Verizon's customer service and Fios services right now. 

Please help me get the $100! 

[#2]

Hi MsSood,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.