Anyone have experience with moving their FiOS service from one address to another? Everytime I have to deal with human beings at Verizon, it is a pretty big pain, so I am worried that the move/transfer process could be pretty painful and that it might just be easier to cancel service at my current address and sign up for new service at my new address. Any thoughts or experiences would be greatly appreciated. Thanks.
I have only had Fios for a few years at the same address and I will not be moving any time soon. Moving is definitely a lot of work. But in my honest opinion, I think you should give it a shot with transferring your service to the new address. How bad can it be? I would think that cancelling and starting all over again as a new customer at a new address will be even more work and aggravation in the end that you don't need. Why create more headaches? Then that way, you can remain on record as a loyal customer and continue renewing your contract every two years to receive the discounts and the Verizon rewards card. Maybe it won't be such a pain.
Verizon's customer service really isn't that bad. I've had some good reps on many occasions who were helpful and you know what I do if I'm dealing with someone who really is rude and/or not helpful at all, or if I have already been holding for more than 20 minutes? I call back later and speak to someone else. I do believe that the majority of them are doing the best they can with what they have and none of them have easy jobs. Or try it on line if you don't want to be bothered on the phone. I've had some very good customer service that way too with certain technical issues or with renewing my contract. I think the more important goal is to resolve your issue in the end, which is something I have always been able to do regardless. And then once my issue is resolved, I move on and only call Verizon's customer service if and when I need to.
Remember, it's the product and service that you are paying for; and the quality which I personally think is far better than cable.
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