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Phone/internet/DirectTV are in my name. I am moving out and my roommate would like to have new service in her name. She works a lot from home/is on call and can't be with out internet for any extended period of time. I thought I could schedule termination of my service on one day and she could schedule her new service to start on say the next day. When I called customer service to verify we could do this I was told she would not even be able to put an order in for services until mine were already terminated and it would take at least 5 days from her order date to begin her services. This does not sound right to me. Anyone know if this is true or not?
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Hello, your roommate should be able to have service installed on same day. I would be happy to assist you with this issue. -VZ_Judy
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Please advise you still need assistance with this issue. I would be happy to assist you.
Vz_Judy
Verizon Support