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Moving to new home - Can't tell if service is available there

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Jakek1
Contributor
Contributor
Posts: 3
Registered: ‎02-20-2015

Moving to new home - Can't tell if service is available there

Message 1 of 4
(448 Views)

Hello - my family is moving to a new home next month and I can't seem to find any info on whether or not I'll be able to transfer my service to my new address.  When I search through Fios availability, it just states that my address is not found.  Any suggestions on how I can find out if I'll be able to keep my service?

 

thank you,

Jake

3 REPLIES 3
jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,266
Registered: ‎10-18-2016

Re: Moving to new home - Can't tell if service is available there

Message 2 of 4
(443 Views)

@Jakek1 wrote:

Hello - my family is moving to a new home next month and I can't seem to find any info on whether or not I'll be able to transfer my service to my new address.  When I search through Fios availability, it just states that my address is not found.  Any suggestions on how I can find out if I'll be able to keep my service?

 

thank you,

Jake


https://fios.verizon.com/fios-coverage.html

 

 

1-800-VERIZON 

call and see what their order system says. Sometimes online has a burp.

 

Jakek1
Contributor
Contributor
Posts: 3
Registered: ‎02-20-2015

Re: Moving to new home - Can't tell if service is available there

Message 3 of 4
(434 Views)

Thank you for the reply.  I have tried the link you sent and my new address was not found.  So, I guess I'll have to call them to find out if I can have my service transferred.

 

Thank you,

Jake

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,970
Registered: ‎11-04-2008

Re: Moving to new home - Can't tell if service is available there

Message 4 of 4
(414 Views)

Its possible databases have not updated if this is a new house.

Try starting by ordering phone service. I have read some say that can get databases loaded.


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