So I just got burned when I renewed my service for another 2 years. Seems the deal I got when I switched to Verizon of multiroom DVR for life (well really -$19.99 regardless ofthe dvr service prive) was only true as long as I didn't renew my contract. I renewed once with no problem, but in the recent renewal it was removed from my account. When I called customer service I was told it would originally be put back but it was not add back to my account. I called customer service again and I was told "discounts under old contracts are replaced by new promotions and don't carry forward." Since it is no longer offered it was just removed.
Not sure what "for life" meant, guess it meant for the life of my original contract or until they wanted to get rid of it? For those of you which have it, be aware it will go away if you renew. I see it as a "bait and switch", but maybe thats just me. Spent a while on the phone and there is nothing they could do about it. Next renewal I think it is time to start looking around again. Very disappointing!
Hi Fsim66,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
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