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My Fios App frozen after update

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Nilsa_VZ
Administrator Administrator
Administrator
Posts: 1,345
Registered: ‎12-09-2014

Re: My Fios App stopped working

Message 11 of 94
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We apologize for this inconvenience. The Verizon Team aware and is currently working on this issue. 

 

Thank you for bringing this to our attention. 

 

 



Nilsa
Community Manager

DBeee
Contributor
Contributor
Posts: 1
Registered: ‎04-23-2020

App Crashes After Update

Message 12 of 94
(2,194 Views)

The My Verizon app keeps crashing after the recent update. iPhone 10 user. It’s been like this for a week. What’s up VZ?

Huccey
Contributor
Contributor
Posts: 1
Registered: ‎04-23-2020

Re: My Fios App stopped working

Message 13 of 94
(2,177 Views)

Hurry up it’s been a while I can’t believe this has gone on so long I e been installing uninstalling for months...  used to love Fios, no more.

KG01
Contributor
Contributor
Posts: 1
Registered: ‎04-24-2020

Re: My Fios App stopped working

Message 14 of 94
(2,137 Views)

Any updates on this issue please? Not able to load Fios app still and it’s been more than a week now. Thanks 

BaileyAndLuna
Contributor
Contributor
Posts: 3
Registered: ‎04-02-2020

Re: My Fios App stopped working

Message 15 of 94
(2,115 Views)

Hurry up!!!! I can’t Redeem my REWARD 🤦‍♂️ 

BaileyAndLuna
Contributor
Contributor
Posts: 3
Registered: ‎04-02-2020

Re: My Fios App stopped working

Message 16 of 94
(2,114 Views)

Hurry UP!!!! I can’t redeem my REWARD and we all know we could use it SMH

MomOnDemand
Contributor
Contributor
Posts: 1
Registered: ‎04-25-2020

Re: My Fios App frozen after update

Message 17 of 94
(1,990 Views)

Can’t access anything on the My Fios app - once I login screen just freezes.  Deleted app and re-installed and the same thing happened.  Absolutely nothing is accessible - complete screen freeze.  It’s become useless and I have to login to my account through Google to access anything at all.

Njdad
Contributor
Contributor
Posts: 1
Registered: ‎04-28-2020

Re: My Fios App stopped working

Message 18 of 94
(1,865 Views)

Please help us fix this issue VZ. 

Spediestevie
Contributor
Contributor
Posts: 1
Registered: ‎04-29-2020

Re: My Fios App stopped working

Message 19 of 94
(1,821 Views)

This app hasn’t worked for a couple weeks.  What’s the update , VZ ? 

jcrigg
Contributor
Contributor
Posts: 2
Registered: ‎12-27-2019

Re: My Fios App frozen after update

Message 20 of 94
(1,783 Views)

I am having the same issue after upgrading to 13.4.1. I originally thought might just be my phone since im still on an original iPhone 7. But now that I've upgraded when I try to open the app it just freezes and heats my phone up immediately and then eventually crashes. I've already tried a soft reset, uninstall reinstall and nothing worked. sounds like an issue with the app on Verizons end getting it to be compatible with 13.4.1 which is it obviously not right now

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