Re: My Fios App stopped working
Nilsa_VZ
Community Manager
Community Manager

We apologize for this inconvenience. The Verizon Team aware and is currently working on this issue. 

Thank you for bringing this to our attention. 


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Nilsa
Community Manager

Community Manager
Community Manager II
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App Crashes After Update
DBeee
Newbie

The My Verizon app keeps crashing after the recent update. iPhone 10 user. It’s been like this for a week. What’s up VZ?

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Re: My Fios App stopped working
Huccey
Newbie

Hurry up it’s been a while I can’t believe this has gone on so long I e been installing uninstalling for months...  used to love Fios, no more.

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Re: My Fios App stopped working
KG012
Newbie

Any updates on this issue please? Not able to load Fios app still and it’s been more than a week now. Thanks 

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Re: My Fios App stopped working
BaileyAndLuna
Newbie

Hurry up!!!! I can’t Redeem my REWARD 🤦‍♂️ 

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Re: My Fios App stopped working
BaileyAndLuna
Newbie

Hurry UP!!!! I can’t redeem my REWARD and we all know we could use it SMH

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Re: My Fios App frozen after update
MomOnDemand
Newbie

Can’t access anything on the My Fios app - once I login screen just freezes.  Deleted app and re-installed and the same thing happened.  Absolutely nothing is accessible - complete screen freeze.  It’s become useless and I have to login to my account through Google to access anything at all.

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Re: My Fios App stopped working
Njdad
Newbie

Please help us fix this issue VZ. 

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Re: My Fios App stopped working
Spediestevie
Newbie

This app hasn’t worked for a couple weeks.  What’s the update , VZ ? 

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Re: My Fios App frozen after update
jcrigg
Newbie

I am having the same issue after upgrading to 13.4.1. I originally thought might just be my phone since im still on an original iPhone 7. But now that I've upgraded when I try to open the app it just freezes and heats my phone up immediately and then eventually crashes. I've already tried a soft reset, uninstall reinstall and nothing worked. sounds like an issue with the app on Verizons end getting it to be compatible with 13.4.1 which is it obviously not right now

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