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My Fios App frozen after update

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Nilsa_VZ
Administrator Administrator
Administrator
Posts: 1,349
Registered: ‎12-09-2014

Re: My Fios App frozen after update

Message 21 of 94
(1,725 Views)

We apologize for this inconvenience. The team released a fix for this yesterday, April 30th. If you are still experiencing an issue, the recommendation from the team is to uninstall and reinstall the app.

 

Please note the fix was applied on app version 5.27.4 and above.
 

Thank you for your patience. 

 

Please be safe. 

 

 



Nilsa
Community Manager

KuchBhi
Contributor
Contributor
Posts: 1
Registered: ‎05-01-2020

Re: My Fios App frozen after update

Message 22 of 94
(1,701 Views)

It didn’t work even after update, uninstall n reinstall on iOS 13.4.1

kesslink
Contributor
Contributor
Posts: 1
Registered: ‎02-22-2015

Re: My Fios App frozen after update

Message 23 of 94
(1,622 Views)

The updated app is not working for me either. It crashes shortly after I try to login. After I enter my login credentials, it shows a few black dots flashing in the lower left corner for about a minute and then the app crashes. I've tried uninstalling, reinstalling, and hard resetting my iphone. No luck with any of it. 

 

It doesn't give me much confidence in Verizon's technical capabilities if they can't even manage to offer a working iphone app.

mhochman
Contributor
Contributor
Posts: 8
Registered: ‎01-08-2012

Re: My Fios App frozen after update

Message 24 of 94
(1,550 Views)

Count me in. Same issue. 

Monaghan22
Contributor
Contributor
Posts: 3
Registered: ‎05-11-2020

Re: My Fios App frozen after update

Message 25 of 94
(1,475 Views)

My App also will not load. I am running iOS 13.5 on an IPhone X. The app freezes and stays on the home screen that says Fios by Verizon with the 3 dots at the bottom. 

 

 

Jsinphilly
Contributor
Contributor
Posts: 1
Registered: ‎05-11-2020

Re: My Fios App frozen after update

Message 26 of 94
(1,458 Views)

Totally frozen for me. 

UghtoIssues
Contributor
Contributor
Posts: 1
Registered: ‎05-11-2020

Re: My Fios App frozen after update

Message 27 of 94
(1,429 Views)

It's still not working.  I upgraded to the latest ios for my iphone xr.

RVADude1968
Contributor
Contributor
Posts: 1
Registered: ‎04-23-2020

Re: My Fios App frozen after update

Message 28 of 94
(1,358 Views)

Still not working. Has not worked for over a month. Continues to lockup and then shutdown on my iPhone 8 running the latest iOS update 13.4.1. Very frustrating.

Monaghan22
Contributor
Contributor
Posts: 3
Registered: ‎05-11-2020

Re: My Fios App frozen after update

Message 29 of 94
(1,298 Views)

I have to disable Face ID when first launching the app. When I eid that and launch the app it loaded right away. With Face ID enable the app would just freeze at the launch screen. 

dscott161
Contributor
Contributor
Posts: 3
Registered: ‎06-07-2017

Re: My Fios App frozen after update

Message 30 of 94
(1,212 Views)

The My Fios App has never worked reliably out of home. If you watch for more than 25 minutes it stops and gives an error message. I’ve followed all the support instructions and it’s still fails. I use my iPad  9.7 inch and iPhone X

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