Re: My Fios App frozen after update
mhochman
Newbie

I deleted the app and did a reboot of the phone. Downloaded the app again and it actually works now. I think that was suggested above. 

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Re: My Fios App frozen after update
Anonymous_2180

I uninstalled than reinstalled the app. It worked once than i tried opening it again and still frozen. Your fix wasn’t successful!  

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Re: My Fios App frozen after update
mhochman
Newbie

Did you reboot the phone in between?

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Re: My Fios App frozen after update
EseJames
Newbie

Still not working for me.  Started when upgraded to iOS 13.4.1.  Tried the uninstall->reboot->reinstall process.  Didn't fix it.  Upgraded to 13.5.  Tried the same process.  No difference.

It gives me the license agreement screen, then asks if i want to use thumbprint auth.  Whether I agree to or not, it then starts flashing the three dots and then crashes.  Running it again gives me three gray dots and then crashes.

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Re: My Fios App frozen after update
JoeWest1
Newbie

Tried every solution possible, to no avail.  Verizon, get ur act up!  At least have the decency to explain to us if you have or are about to look into the matter.

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Re: My Fios App frozen after update
saiyanzzrage
Enthusiast - Level 3

iPhone 11 and same issue.  When I click on the app it freezes on the white Verizon page and nothing happens.  Completely broken.  

resetting network settings on phone, restarting phone, reinstalling app do not work.  

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Re: My Fios App frozen after update
YmShelanu
Newbie

I'm having the same issue.  iPhone 7, iOS 13.5.  The app starts up, lets me log in with fingerprint, and then won't get past the next screen with the three flashing dots.

I've tried deleting and reinstalling, deleting, rebooting, reinstalling, forgetting the network and reentering my credentials, trying to log in over wifi with cell data turned off, trying to log in with cell data with wifi turned off.

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Re: My Fios App frozen after update
vindows7
Newbie

I have the same issue with iPhone xs max, ios 13.5.1 and after multiple re-installs/restarts. screen stuck at white screen with three dots after launch. Able to select terms and conditions, make face id selection and no progress after that

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Re: My Fios App frozen after update
kward365
Newbie

I would recommend you uninstall and reinstall the app but do not opt to use face ID for iPhone users. Just agree to the terms of service and skip the face ID. App works perfectly for me now. I added the face ID function after the fact, and I haven't encountered any issues to date. 

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Re: My Fios App frozen after update
mayaedkoch
Newbie

Same issue. Super annoying. 

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