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My Fios App frozen after update

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Mrata
Nickel Contributor
Nickel Contributor
Posts: 34
Registered: ‎02-18-2017

Re: My fios app freezes and crashes

Message 51 of 94
(1,157 Views)

it took a while but I got someone interested enough. they told me that the update made the iphone incompatible in some cases. no specifics about what models. I have the phone 6plus and the issue is also o on people iphones who's are the ipohone 10 and 11. I hope this helps I have a ticket number but who knows how far that'll take it.

 

It's not good news but it is news.

 

Mark

Mrata
Nickel Contributor
Nickel Contributor
Posts: 34
Registered: ‎02-18-2017

Re: My Fios App frozen after update

Message 52 of 94
(1,114 Views)

verizon has closed their eyes to it. just keep paying is their motto

LadyRomero
Contributor
Contributor
Posts: 1
Registered: ‎07-17-2020

Re: My Fios App frozen after update

Message 53 of 94
(1,020 Views)

Same issues. No matter what you do, soft reset, hard reset, install and reinstall, etc. it will not work. Verizon... get your stuff together. 

T-Sizzle
Contributor
Contributor
Posts: 1
Registered: ‎08-10-2020

Re: My Fios App frozen after update

Message 54 of 94
(860 Views)

Same issue. Tried uninstalling, rebooting phone, rebooting router, reinstalling, with FaceID, without FaceID, chatting with technical support, chatting with customer service.. latest was that I should contact the app team (but left out the part about how to contact the app team). Part of why I chose Fios was because of the decent parental controls, which worked fine for about a month, but now, the app is totally useless.

Mrata
Nickel Contributor
Nickel Contributor
Posts: 34
Registered: ‎02-18-2017

Re: My Fios App frozen after update

Message 55 of 94
(834 Views)

As it turns out, You need the older version of the app. Good luck.

Rvega219
Contributor
Contributor
Posts: 1
Registered: ‎08-11-2020

Re: My Fios App frozen after update

Message 56 of 94
(791 Views)

Any updates here!? I thought the app was down after a bad storm that hit the east coast but looks like it’s been having problems for a while. If anyone has figured this out please let me know!!!!

Mrata
Nickel Contributor
Nickel Contributor
Posts: 34
Registered: ‎02-18-2017

Re: My Fios App frozen after update

Message 57 of 94
(783 Views)
Spoiler
No they aren’t working on it. 
Mrata
Nickel Contributor
Nickel Contributor
Posts: 34
Registered: ‎02-18-2017

Re: My Fios App frozen after update

Message 58 of 94
(782 Views)

Been going on for months. They don’t care. Good luck. I don’t use it anymore. In fact the only I have from V$ is internet with mix and match so I wouldn’t need that anyway.

NeedHelp413
Contributor
Contributor
Posts: 1
Registered: ‎08-13-2020

Re: My Fios App frozen after update

Message 59 of 94
(699 Views)

I've gone around in circles with Verizon support. My son's phone and another device are now blocked from WiFI access. I've tried resetting the router multiple times and reinstalling the app. When I try to manage the access via the web gateway it tells me I need to use the app... It is maddening. Has anyone found a solution? 

 

Smith4222
Contributor
Contributor
Posts: 2
Registered: ‎08-17-2020

Re: My Fios App frozen after update

Message 60 of 94
(613 Views)

I have an iPhone 10s max. Before iOS update 13.6.1 and after the myfios app crashes on start. I have deleted/ restarted even soft reset after deleting the app. Still I get to the legal page, agree, then enable facial recognition, then the app hangs and ultimately crashes, dumping you out. 

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