Re: My Fios App frozen after update
Hon8000
Newbie

Try a different mobile device. Works on my iPad but not on my iphone.

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Re: My Fios App stopped working
Smith4222
Newbie

Suddenly the app crashes. Deleted and reinstalled 5 times no luck. Reset router no luck but a lot of problems with devices for a while. Still no app. Chat auto points me to the app to use, which does not work!

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Re: My Fios App frozen after update
SPL1
Newbie

it's happening to me on iPhone X with the newest update.  Keeps crashing.  anyone still having the issue?

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Re: My Fios App frozen after update
SPL1
Newbie

i'm still having the same issue, keeps crashing

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Re: My Fios App frozen after update
tgc034
Newbie

Same problem here. Tried all suggestions. It had been working for me prior to the last update from both Apple and Verizon. 

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My Fios App Not Working
MileHighStewNYC

Ever since I began my new Fios internet service on Sept 15, 2020 the My Fios app on my iPhone does not work. I have already tried clearing network settings, resetting my iPhone and uninstalling and reinstalling the My Fios app. Any suggestions? I'd love to be able to view my bill and manage network settings through the app. 

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Re: My Fios App Not Working
EL20
Newbie

I’m a new customer as of 9/19 and I have the same issue. I was able to use for 2 days and now nothing. I’m not going through all these crazy resets this is an app issue with Verizon. I’ve deleted it and reinstalled with no change. So much for their technology. Very frustrating. I am not even able to log in to their site on the web. The login button isn’t highlighted and if you call them forget it. The amount of time on hold is ridiculous. Not a good first impression for sure 

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Re: My Fios App frozen after update
CMNP
Newbie

Same problem. Resetting did not help

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Re: My Fios App frozen after update
SheaLace
Newbie

I am having the same issue - app freezes after you put in your credentials -  for three weeks.  The app worked once ever.  I called spoke to two agents, nothing.  It was supposedly reported to a tech team. The tech team send me a message that "my issue was resolved".  But I still cant log in so it is not resolved.  Tonight I waited on hold for 2 hours and 15 minutes, no one has picked up as yet.

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Re: My Fios App frozen after update
CRobGauth
Community Leader
Community Leader

Have you tried removing app and reinstalling?

You can also try reaching support on twitter @verizonsupport or on FB.