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My Fios App frozen after update

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FrustratedInNJ
Contributor
Contributor
Posts: 3
Registered: ‎11-14-2020

Re: My FIOS App does not work

Message 81 of 94
(542 Views)

Did this numerous times. It did not solve my problem. 

IwillPostIssues
Contributor
Contributor
Posts: 2
Registered: ‎11-19-2020

Re: My FIOS App does not work

Message 82 of 94
(528 Views)

Fios app is broken for me too. Stuck on loading page. It was working this morning...

FrustratedInNJ
Contributor
Contributor
Posts: 3
Registered: ‎11-14-2020

Re: My FIOS App does not work

Message 83 of 94
(521 Views)

Do I detect a bit of sarcasm? 😉

Mrata
Nickel Contributor
Nickel Contributor
Posts: 34
Registered: ‎02-18-2017

Re: My FIOS App does not work

Message 84 of 94
(502 Views)

They are working on it. They told me that 6 months ago. It takes a minute 

IwillPostIssues
Contributor
Contributor
Posts: 2
Registered: ‎11-19-2020

Re: My FIOS App does not work

Message 85 of 94
(485 Views)

It was working this morning without issues. I did not update my IOS; I don’t know why it just stops working. Did delete and reinstall multiple times and it is not resolving issue

CalimasterD
Contributor
Contributor
Posts: 1
Registered: ‎11-21-2020

Re: My FIOS App does not work

Message 86 of 94
(457 Views)

New customer and this hasn’t worked from day 1. Router hangs up every night and would like to be able to troubleshoot through the app, but obviously can’t since it’s inoperable.

JOSUE
Contributor
Contributor
Posts: 1
Registered: ‎11-21-2020

IOS FIOS APP NOT WORKING

Message 87 of 94
(449 Views)

So I got my internet today and the app doesn't work it just loads on the screen and closes the app automatically, Yes I tried deleting the app and installing it back switching to my personal data and it still doesn't work. If you know how to fix it please reply

Mrata
Nickel Contributor
Nickel Contributor
Posts: 34
Registered: ‎02-18-2017

Re: IOS FIOS APP NOT WORKING

Message 88 of 94
(430 Views)

I think with everyone cutting the cord, they gave up on this app. Hulu Live is awesome. From Verizon, all you need is $29/mo. internet.

M997
Contributor
Contributor
Posts: 1
Registered: ‎11-24-2020

Re: IOS FIOS APP NOT WORKING

Message 89 of 94
(335 Views)

Same issue, support chat was no help.

Shell22
Contributor
Contributor
Posts: 1
Registered: ‎11-30-2020

My Fios App crashes worked a few times - then stops

Message 90 of 94
(285 Views)

Help. I’ve spent a few hours on the phone with Verizon customer support. I’ve tried Facebook and I even called Apple Support. The Verizon MyFios app worked for a day and then stopped. Now it just hangs and stalls for about 1 minute or so - then crashes. We’ve tried everything and Verizon cannot fix it. What’s odd is that I downloaded the app on a different iPhone and it worked - so I thought it was an issue with the iPhone XS because it worked on the iPhone 8. Well after 2 days - it stopped working on that phone too. It’s bizarre. Please help. It’s like it works for 3-4 logins on a new device then it stops and will no longer work. 

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