My Fios App frozen after update

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Administrator Administrator
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Posts: 1,245
Registered: ‎12-09-2014

Re: My Fios App frozen after update

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We apologize for this inconvenience. The team released a fix for this yesterday, April 30th. If you are still experiencing an issue, the recommendation from the team is to uninstall and reinstall the app.

 

Please note the fix was applied on app version 5.27.4 and above.
 

Thank you for your patience. 

 

Please be safe. 

 

 



Nilsa
Community Manager

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Registered: ‎05-01-2020

Re: My Fios App frozen after update

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It didn’t work even after update, uninstall n reinstall on iOS 13.4.1

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Registered: ‎02-22-2015

Re: My Fios App frozen after update

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The updated app is not working for me either. It crashes shortly after I try to login. After I enter my login credentials, it shows a few black dots flashing in the lower left corner for about a minute and then the app crashes. I've tried uninstalling, reinstalling, and hard resetting my iphone. No luck with any of it. 

 

It doesn't give me much confidence in Verizon's technical capabilities if they can't even manage to offer a working iphone app.

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Registered: ‎01-08-2012

Re: My Fios App frozen after update

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Count me in. Same issue. 

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Registered: ‎05-11-2020

Re: My Fios App frozen after update

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My App also will not load. I am running iOS 13.5 on an IPhone X. The app freezes and stays on the home screen that says Fios by Verizon with the 3 dots at the bottom. 

 

 

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Registered: ‎05-11-2020

Re: My Fios App frozen after update

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Totally frozen for me. 

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Registered: ‎05-11-2020

Re: My Fios App frozen after update

Message 27 of 79
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It's still not working.  I upgraded to the latest ios for my iphone xr.

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Registered: ‎04-23-2020

Re: My Fios App frozen after update

Message 28 of 79
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Still not working. Has not worked for over a month. Continues to lockup and then shutdown on my iPhone 8 running the latest iOS update 13.4.1. Very frustrating.

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Registered: ‎05-11-2020

Re: My Fios App frozen after update

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I have to disable Face ID when first launching the app. When I eid that and launch the app it loaded right away. With Face ID enable the app would just freeze at the launch screen. 

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Re: My Fios App frozen after update

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The My Fios App has never worked reliably out of home. If you watch for more than 25 minutes it stops and gives an error message. I’ve followed all the support instructions and it’s still fails. I use my iPad  9.7 inch and iPhone X

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