My Fios App frozen after update

Reply
Highlighted
Contributor
Contributor
Posts: 8
Registered: ‎01-08-2012

Re: My Fios App frozen after update

Message 31 of 79
(1,143 Views)

I deleted the app and did a reboot of the phone. Downloaded the app again and it actually works now. I think that was suggested above. 

Highlighted
Contributor
Contributor
Posts: 3
Registered: ‎05-03-2020

Re: My Fios App frozen after update

Message 32 of 79
(1,090 Views)

I uninstalled than reinstalled the app. It worked once than i tried opening it again and still frozen. Your fix wasn’t successful!  

Highlighted
Contributor
Contributor
Posts: 8
Registered: ‎01-08-2012

Re: My Fios App frozen after update

Message 33 of 79
(1,080 Views)

Did you reboot the phone in between?

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎05-20-2020

Re: My Fios App frozen after update

Message 34 of 79
(1,003 Views)

Still not working for me.  Started when upgraded to iOS 13.4.1.  Tried the uninstall->reboot->reinstall process.  Didn't fix it.  Upgraded to 13.5.  Tried the same process.  No difference.

It gives me the license agreement screen, then asks if i want to use thumbprint auth.  Whether I agree to or not, it then starts flashing the three dots and then crashes.  Running it again gives me three gray dots and then crashes.

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎05-21-2020

Re: My Fios App frozen after update

Message 35 of 79
(976 Views)

Tried every solution possible, to no avail.  Verizon, get ur act up!  At least have the decency to explain to us if you have or are about to look into the matter.

Highlighted
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎01-21-2020

Re: My Fios App frozen after update

Message 36 of 79
(918 Views)

iPhone 11 and same issue.  When I click on the app it freezes on the white Verizon page and nothing happens.  Completely broken.  

resetting network settings on phone, restarting phone, reinstalling app do not work.  

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎05-29-2020

Re: My Fios App frozen after update

Message 37 of 79
(821 Views)

I'm having the same issue.  iPhone 7, iOS 13.5.  The app starts up, lets me log in with fingerprint, and then won't get past the next screen with the three flashing dots.

I've tried deleting and reinstalling, deleting, rebooting, reinstalling, forgetting the network and reentering my credentials, trying to log in over wifi with cell data turned off, trying to log in with cell data with wifi turned off.

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎06-02-2020

Re: My Fios App frozen after update

Message 38 of 79
(742 Views)

I have the same issue with iPhone xs max, ios 13.5.1 and after multiple re-installs/restarts. screen stuck at white screen with three dots after launch. Able to select terms and conditions, make face id selection and no progress after that

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎06-06-2020

Re: My Fios App frozen after update

Message 39 of 79
(689 Views)

I would recommend you uninstall and reinstall the app but do not opt to use face ID for iPhone users. Just agree to the terms of service and skip the face ID. App works perfectly for me now. I added the face ID function after the fact, and I haven't encountered any issues to date. 

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎06-10-2020

Re: My Fios App frozen after update

Message 40 of 79
(637 Views)

Same issue. Super annoying. 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.